Form is cut off halfway down the page. HELP BEEN STUCK FOR WEEKS.

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    Asked on September 26, 2011 at 02:10 PM

    A couple weeks ago randomly the Jot form quizes I have created and placed on my website have been giving me problems. When I view them in Google Chrome it cuts half of the survey off including the ever important Submit button.

    Now it is still possible to reach the bottom of the page by hitting TAB to choose the next field, then it highlights Submit. But for those people who come to my website who AREN'T tech savy like myself (99% of the people coming to my site) I need them to be able to view THE WHOLE QUIZ. What is going on with YOUR SOFTWARE because it has to be something on your end that is making Chrome not display your quizes correctly. I have been trying to let people know about this but was told it was a quick glitch that was fxed. Obvioulsy it wasn't.

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    Answered on September 26, 2011 at 02:18 PM

    Here is how I see it. I cannot re-create the problem. Can you post a screenshot of the problem? Do you have it on all browsers or on a specific browser?

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    Answered on September 26, 2011 at 02:21 PM

    OK, I see the problem on Chrome. This is happening because you have a hardcoded height for your site. Please try iframe code. That might or might not work. Just give it a try.

    Here is how you can get the IFrame code. Open your form on the Form Builder:
    1. Open "Setup & Embed" tab on toolbar,
    2. Click on "Embed Form"
    3. Click on iFrame and copy the code provided.

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    Answered on September 26, 2011 at 02:58 PM

    I have tried that and yeah it works cause its a frame, but I don't want people to have to be able to scroll inside the box.

    So somewhere in my code the size of that page is coded and that is interfering with the sizes set by jotform?

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    Answered on September 26, 2011 at 11:04 PM

    Hello HPSteve,

    By default, generated codes by Jotform for iframe includes the no scrolling attribute.  So you won't see any scroll bars even if the form gets cut off on your page.

    Another is that the size of your form is also automatically generated when you get the source code.  It is possible for the measurement sizing of your form to get altered if you have other presets in your css that adjusts its measurement by percentage.  An example would be setting your font at 10pt but you have made an alteration as well by setting the font at 90%.  So the result would be a reduction of the actual size.

    I hope this information sheds some light to your concerns.

    In addition, I noticed that you have used the script embedding option, and it works just fine.

    If you have other questions or concerns, please do let us know.  We'll be happy to assist.

    Warm regards,