What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Issues with form submission limit keeps the form Disabled at all times

    Asked by IRCWarsaw on November 26, 2014 at 02:07 PM

    After publishing, a form will not allow for more submissions despite increasing submission limits in form preferences?

    Submissions submission limits disabled form form status enable form
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    Answered by raul on November 26, 2014 at 03:16 PM

    Could you please let us know the name or ID of the form you're having issues with?
    This information will allow us to further investigate the issue.

    Thanks.

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    Answered by JR on November 26, 2014 at 04:39 PM

    The form is here:http://form.jotformeu.com/form/43084172885360

    I first had it limited to 20 submissions, then increased the number to 30, but the form will not accept more submissions over 17. I think I tested this form with test submissions, and later deleted them from submissions. Do such test submissions count again the submissions limit, even when deleted?
    Thanks!

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    JotForm Support

    Answered by jonathan on November 26, 2014 at 05:26 PM

    Hi,

    I can see what you meant on your jotform http://www.jotformeu.com/form/43084172885360

     

    BUT the form is disabled because it is in Disabled Status.

    Please enable the form first. Follow this step

    1. Open the form in your Form Builder

    2. Click Setup & Embed

    3. Click Preferences

    4. In General Settings look for "Status" option -- make sure it is set as Enabled

     

    This should enable the form and fix the issue.

     

    Hope this help. Please inform us if issue persist instead.

    Thanks.

     

  • Profile Image

    Answered by JR on November 27, 2014 at 03:55 AM

    Thanks! Stupid me, should have thought that the form might disable itself with submission/time limits. Appreciate your assistance. Best.

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    Answered by JR  on November 27, 2014 at 04:51 AM

    One more question: if I re-enable a disabled form do I need to specify submission limits again as if this was a new form? Say, I had a form with a limit of 20 submissions, the form disabled itself searching this limit, but I want to have a total of 25 submissions so do I enable the form and limit it to 5 submissions or leave it at 25? Will the form function as an "old" form with a limit of 25 and disable itself after reaching the limit of 25 or this is a "new instance" of the form and it needs to have a new (5) submission limit? Thanks!

  • Profile Image
    JotForm Support

    Answered by jonathan on November 27, 2014 at 08:55 AM

    Hi,

    The form will always do a check on the current assigned "limit" submission.

    Example, if the current assigned limit number is 25 and the current submission is already at 25, then the form be disabled.

    If you want it to accept submission again at the 26th submission.. you have to increase the "limit" number.

    The "limit' being checked is the current submission count of the form.

    It will not reset or create new instance at any given time. 

    Hope it explains the matter. Inform us if still not resolve.

    Thanks!