Notification Email not received when using custom email sender

  • RoySanchez
    Asked on November 26, 2014 at 5:45 PM

     

    When the submit button is pressed on the request form, it does not submit to my email address.

     

     

    Roy Sanchez

    818.730.3926

    roy@ablaudits.com

    Page URL: http://www.ablaudits.com/audit-request/
  • jonathan
    Replied on November 26, 2014 at 6:10 PM

    Hi Roy,

    If you want to use custom sender emai in your form Notifier, then, you must setup first the SMTP email sender on your account.

    OR use the 3rd party email authentication like Mandrill.

    User guides:

    1. -How-to-Setup-SMTP-for-a-Form

    2. -How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    Notification Email not received when using custom email sender Image 1 Screenshot 20

     

    Just in case the 2 suggested method is not an option you can use, you can actually just leave the Reply-To-Email blank(none), and the email should still arrive in your mailbox.

    Hope this help. Please inform us if issue remains.

    Thanks.