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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Notification Email not received when using custom email sender

    Asked by RoySanchez on November 26, 2014 at 05:45 PM


    When the submit button is pressed on the request form, it does not submit to my email address.



    Roy Sanchez



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    JotForm Support

    Answered by jonathan on November 26, 2014 at 06:10 PM

    Hi Roy,

    If you want to use custom sender emai in your form Notifier, then, you must setup first the SMTP email sender on your account.

    OR use the 3rd party email authentication like Mandrill.

    User guides:

    1. -How-to-Setup-SMTP-for-a-Form

    2. -How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address


    Just in case the 2 suggested method is not an option you can use, you can actually just leave the Reply-To-Email blank(none), and the email should still arrive in your mailbox.

    Hope this help. Please inform us if issue remains.