Embedded jotform in my website is not sending the Mailchimp Email data

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    Asked on November 26, 2014 at 07:47 PM
    Here is the embedded form at the footer of every page:
    The email is sent to mailchimp when I enter the email from the jotform link
    but not when I enter the email from the website.
    Code I used to embed the form:
    allowtransparency="true" src="https://secure.jotform.us/form/23523508895158"
    frameborder="0" style="width: 290px; height: 75px; border: none;"
  • Profile Image
    Answered on November 26, 2014 at 08:16 PM


    Have you tried using other embed form code?

    You can try using other ones to see if it works in your end.


    I would like to recommend the default embed code if the iFrame has some issues in your end. Also, if you are using SSL, please make sure that the checkbox of "Secure Form" is enabled. Although, I'm not sure why you are using the SSL here? SSL forms are usually used when getting or processing sensitive information like having an integrated payment in your form. 

    I also see that the script code of the iFrame is inside the html body. You could place it inside the <head></head> tags, the <script> tags are usually placed there to avoid conflict with existing codes and for the browser to render the page properly.

    I hope this helps. Let us know if you need further assistance on this.

    Thank you.

  • Profile Image
    Answered on November 26, 2014 at 09:01 PM
    My website is secured because we process payments so the entire domain is
    https. That's why the mailchimp embed form doesn't work on it. I was
    hoping to be able to embed the form using jotform instead on the ssl site.
    I used the embed form before but there was too much white space and I
    didn't know how to get rid of that.
  • Profile Image
    Answered on November 26, 2014 at 11:41 PM

    Hello  j_pham,

    I did check your web site where you have embedded your form and you seems to have done it correctly. Since your website uses SSL, your form needs to be also SSL.

    Coming back to your question on your form does not send data to MailChimp on SSL:

    I did test it and I am unable to replicate the issue you are having.  I cloned your form and integrated it with my MailChimp account. When I submitted the form with its secured URL, the data was saved in my MailChimp account.

    I would suggest you to re-integrate your form with MailChimp and see if that solves your problem.

    Do get back to us if the issue persists.

    Thank you!

  • Profile Image
    Answered on November 27, 2014 at 03:21 AM

    Using the embed code works. Thanks!

  • Profile Image
    Answered on November 27, 2014 at 07:45 AM

    Hello j_pham,

    I am glad to know that the issue is now resolved.

    Do get back to us if you have any questions.

    Thank you!