What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Coupon Codes disappearing in PayPal

    Asked by GREGORYJUREK on November 26, 2014 at 09:10 PM

    I am using an option to enter a coupon code and they all have disappeared on me 3 times this month without reason. This is a pointless feature if it continues to delete themselves especially when I get pissed off customers!!!

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    JotForm Support

    Answered by Kiran on November 27, 2014 at 12:37 AM

    Sorry to see that you are experiencing issues with coupon codes on your JotForm. Do you mean to say that coupons are missing from the JotForm? I believe that you are referring to the JotForm titled Student Course Registration. As far as I know the coupons shall be disabled when the limit set is exceeded on coupons but are not deleted. As I check the form revision history I see that some coupons have been removed. Are there multiple persons have access to these forms?


    Since you have added the coupons again, please let us know if you see the issue again. You can also check the form revision history to notice the changes made to the form.

    Please let us know if you need any further help. We will be happy to help.