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    Cannot connect to Infusionsoft Integration

    Asked by kauseway on November 26, 2014 at 09:20 PM

    It say cannot connect and to contact admin. I guess I am the admin. I have connected to other services and believe I am doing it right.  Any way to get help with this?

    infusionsoft
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    JotForm Support

    Answered by EltonCris on November 27, 2014 at 07:52 AM

    Hi,

    Please try to relogin from your Jotform account. Clear your browser's cache and then try to integrate your account again. If you have already performed this, try the other suggestion below.

    I have tried it with one of my developer account and it is working fine.

    Another suggestion is to try to rename your app and then use the new name when you integrate your form. 

    If the issue still persists after that, let us know here so we can assist you further.

    Thanks!

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    Answered by kauseway on November 27, 2014 at 01:44 PM

    What do you mean rename app? do you mean rename the infusion name? I can't do that because that is a defined web address for my account.

     

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    JotForm Support

    Answered by EltonCris on November 27, 2014 at 03:04 PM

    @kauseway

    I am referring to the following, if possible. If not, then there's no need to make any changes.

    Would you mind sharing a screenshot that shows the error? I might somehow help us with the investigation of the problem and submit it to our developers if necessary.

    By the way, if you know Zapier, you can also use it to connect Jotform with Infusionsoft.

    Example:

    Thanks!

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    Answered by kauseway on November 27, 2014 at 09:41 PM

    Do I need to setup a developer account for this? Your example has me changing the name under there. I think that was just for whoever built the app.

    After clearing everything I went into it tonight and the screen was different.  But still wont let me do anything. When I click on this jotform_test it goes no where.  When I try to add a new one it gives me an error. See below.

     

     

    Says cannot find app when I click that jotform_test one. 

    This was the old error message I got. I get it when trying to select the second option.  I have since deleted the app again and cleared my cache.  It allows me to enter my infusionsoft name and pass key but then gives me the 3rd screen again.

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    JotForm Support

    Answered by Jan on November 28, 2014 at 07:21 AM

    Hi,

    Thank you for updating us with those screenshots.

    Sorry to hear that you're having issues integrating JotForm to Infusionsoft. I can see that you already tried renaming the app just like what my colleague Elton suggested and it seems like your having issues on each steps. Elton already tried integrating a form to Infusionsoft and it shows that it is working properly. You might also want to check Zapier.

    I will be escalating this ticket to our developers so that they can take a look at it. We will notify you via thread once an update is available.

    Thank you for your patience.

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    Answered by kauseway on November 28, 2014 at 09:24 AM

    Thanks Hope to hear from you. I really dont want to pay and run it thru a 3rd system.  They mentioned renaming the app. I guess I am lost on how to do that. Can you explain how to rename?

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    Answered by Ben on November 28, 2014 at 12:08 PM

    Hi,

    I really dont want to pay and run it thru a 3rd system.

    OK, we understand. There is a free trial period of (if I am not wrong) 30 days so you could use it while our developers are looking into the issue. I see that they have already been notified of this issue.

    They mentioned renaming the app. I guess I am lost on how to do that. Can you explain how to rename?

    I will first go back to one of your comments above:

    What do you mean rename app? do you mean rename the infusion name? I can't do that because that is a defined web address for my account.

    Changing the app name will change the URL, so if you are not able or do not want to change the URL, you should not rename the app.

    If you would still like to try this I would suggest taking a look here:

    http://eventespresso.com/wiki/infusionsoft-integration

    This is about one WordPress plugin, but if you scroll to the "Your Application Name" section it will show you how to find and update your application name.

    Before doing that I would also like to suggest 1 thing - in the order mentioned:

    1. go to jotform
    2. if it shows that the integration is present remove it, if not, go to step 4
    3. clear your browser cache
    4. clear your jotform cache
    5. try the integration again.

    It is worth noting that it would be good to test this using different browsers such as FireFox and Chrome.

    I will be clearing the jotform cache for you now, but please try to follow the steps above to see if that helps.

    Best Regards,
    Ben

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    Answered by kauseway on December 03, 2014 at 08:15 PM

    Making sure this is still being worked on.  I want to integrate alot of forms with infusionsoft so any help would be great!>

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    JotForm Support

    Answered by Welvin on December 03, 2014 at 11:52 PM

    Yes, the report is still open and currently assigned to our developer with a high priority level. You will be notified via this thread when updates are made to our Infusionsoft integration. 

    Thank you for your patience and understanding.

    Regards

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    JotForm Support

    Answered by paulsimpson on December 05, 2014 at 02:47 AM

    Hi

    I have just been testing the Infusionsoft integration app and it is working as expected with my account. Here are the details you will need when setting up the integration through our integration wizard.

    Infusionsoft App Name - This is the actual name of the infusionsoft app you log in to. Shown below the app name is nl155

     

    Infusionsoft api key - This can be found inside your Infusionsoft account. Admin -> Settings -> Application. You will find the key in the api section here:

     

    Please can you try using those details from your account to connect to Infusionsoft? If you are still getting a problem it might be an Infusionsoft error you are experiencing.

    Regards

    Paul

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    Answered by kauseway on December 05, 2014 at 07:01 AM
    I am thinking there is something wrong with my page. It has never worked.
    I have cleared the jotform cache, cleared the browser cache deleted the api
    hook up under admin. The other day. It actually popped up with the
    jottestform login. But it wont go past the first screen. Maybe someone
    should test my actual account. I can give the api. Here is my test this
    morning after clearing everything again.
    ...
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    Answered by kauseway on December 05, 2014 at 07:51 AM
    Ok I have found the problem. I got on another computer and it worked. Not
    sure why. I was using a mac with chrome if that helps. I got on another
    mac with firefox and had no issues.
    ...
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    JotForm Support

    Answered by Welvin on December 05, 2014 at 10:52 AM

    We're glad that you have sorted out the problem. 

    Maybe you also need to clear your browser cookies. Please try that and add the integration to the other form you have. Maybe to the clone version of your current form. 

    Thanks