What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why does it say that I am left with no space?

    Asked by sweetpetalcakes on November 27, 2014 at 12:26 AM

    Currently, I am testing this solution before I go ahead and upgrade. However, without having any forms/submissions in my account currently, it says that I am running out of space. Kindly help me understand. Thanks

    Submissions thanks solution my account
  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 27, 2014 at 09:34 AM

    Hello sweetpetalcakes,

    Upon checking your account, I found that it is in good shape currently.

    You seems to have received the warning email because you are reaching close to your SSL submission limit. Please be noted that in free account you can only receive up to 100 non-secure, 10 SSL / secure and 10 payment submissions. If any of the limit is reached all your forms will be disabled.

    You have already received 8 SSL submissions and that is the reason you must have received teh warning emails. You should stop using the secure forms urls and secure embed scripts should be replaced by non secure embed scripts.

    Thank you!

  • Profile Image

    Answered by sweetpetalcakes on November 27, 2014 at 10:21 AM
    Thank you for your response. Please let me know the process to replace
    secure embed scripts with non secure embed scripts. I would like to try
    this solution out for few more forms before I decide. Thanks
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 27, 2014 at 11:51 AM

    Hello sweetpetalcakes,

    Here are the steps to grab your form's non secure embed code:

    1. Load your form in editor.

    2. Click on the "Setup & Embed" and then click on the "Embed Form"

    3. Please ensure that the "Secure Form" check box is not checked and then copy the desired embed code or the direct URL. Please check the screenshot below:

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by sweetpetalcakes on November 27, 2014 at 12:24 PM

    Hello Ashwin, Thank you. I can follow the steps and screenshots. However, I am not too sure how to proceed and complete the process. Can you please try guiding me a bit more on the whole thing till completion...like which is the code i need to copy and where do i use/paste it?? The secure form option is anyway unchecked by default... What should I be doing?

  • Profile Image

    Answered by sweetpetalcakes on November 27, 2014 at 12:31 PM
    Thank you. I can follow the steps and screenshots. However, I am not too
    sure how to proceed and complete the process. Can you please try guiding me
    a bit more on the whole thing till completion...like which is the code i
    need to copy and where do i use/paste it?? The secure form option is anyway
    unchecked by default... What should i be doing?
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on November 27, 2014 at 02:41 PM

    Did you share the secure URL with anyone or embed this JotForm enabling secure option on your website? If so, you may need to re-embed the form on your webpage to access through normal method rather SSL enabled JotForm.

    You can follow the steps provided by Ashwin to get the non-secure embed code and use the appropriate option from Form Embed Wizard to re-embed on your webpage.

    Hope this information helps. Let us know if you need any further help. We will be happy to help.

    Thanks!

     

  • Profile Image

    Answered by sweetpetalcakes on November 27, 2014 at 10:01 PM
    Hello, Thank you for your response. I have embedded this form on my
    Facebook Page and not on website. Do I have to redo the exercise to enable
    the non- secure embed code on my FB Page? What is the appropriate option to
    be used from the Form Embed Wizard? Do you have a step-by-step instruction
    or a desk procedure to follow that I could use?. Thanks again for all your
    help and bearing with me through this. My knowledge is limited and I really
    appreciate all your help.
    ...
  • Profile Image

    Answered by sweetpetalcakes on November 27, 2014 at 10:02 PM

    Hello Kiran, Thank you for your response. I have embedded this form on my Facebook Page and not on website. Do I have to redo the exercise to enable the non- secure embed code on my FB Page? What is the appropriate option to be used from the Form Embed Wizard? Do you have a step-by-step instruction or a desk procedure to follow that I could use?. Thanks again for all your help and bearing with me through this. My knowledge is limited and I really appreciate all your help.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 27, 2014 at 11:13 PM

    Hello sweetpetalcakes,

    Please be noted that Facebook is a secured website. That means, if you want to embed your form in facebook page you will have to use your form's secure embed code only. 

    It is not possible to receive non-secure submission from facebook page.

    Thank you!

  • Profile Image

    Answered by sweetpetalcakes on November 27, 2014 at 11:21 PM
    Aww ok. Thanks Ashwin. Now it all makes sense and falls in place :)
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 28, 2014 at 03:19 AM

    Hello sweetpetalcakes,

    You are welcome.

    Do get back to us if you have any questions.

    Thank you!