- arnovanheijstAsked on September 26, 2011 at 04:33 PM
my forms are not forwarding to my email adress since one week now.
I saw some other users with the same problem, and they say it's now working again.
but not with our forms.
can somebody lookl at this problem please.
it worked fine untill a week ago.
- fxrAnswered on September 26, 2011 at 06:00 PM
You could try changing your notification Reply-to settings to "JotForm" and "email@example.com" then kindly test.
Let us know if that makes any difference at all.
- arnovanheijstAnswered on September 27, 2011 at 06:28 PM
no difference, i tryed this but no change.
- AtacanCAnswered on September 27, 2011 at 06:55 PM
If you share some details like your form-id, i am sure that The JotForm Support Team will be glad to help you out.
- arnovanheijstAnswered on September 28, 2011 at 07:37 AM
oh, sorry the form is http://form.jotform.com/jsform/11563843979
- JotForm SupportmlizAnswered on September 28, 2011 at 04:27 PM
I tested the form and check the mail logs, the result shows that the message was sent out without any errors.
/var/log/mail.log:Sep 28 16:22:27 monk sm-mta: p8SKM0LN022893: to=<firstname.lastname@example.org>, delay=00:00:27, xdelay=00:00:27, mailer=esmtp, pri=129252, relay=mail.pcextreme.nl. [184.108.40.206], dsn=2.0.0, stat=Sent (OK id=1R90e6-00066o-Ax)
Have you looked into the spam or bulk folders as it may have been caught by spam filters? Adding jotform.com to the whitelist of your emails would also be a good idea If this does not help please contact your provider to find out what happened to emails coming from jotform, you may use the logs above as reference.
Let us know if you have questions.