- CharlieAnswered on November 27, 2014 at 08:21 AM
Apologies for the inconvenience that this might have caused you.
Your forms where disabled because it was in a different language, but they are now active. I would suggest that you make it in English and use the Language Translator to have a version of the form in the language you want.
Why is this? We got a tool called Phishing Detector which allows us to automatically suspend thousands of forms created everyday for phishing activities such as stealing credit card information, social security numbers, login credentials, child pornography, etc. However this tool is not updated to scan Arabic, French and other similar languages, therefore most of the forms made in these languages are automatically suspended. Here are some steps to help you to avoid future automatic suspensions, you will have to add the language either as an option or as the default language.
1. Go to form editor, click Languages and add new.
2. You will then see a list of languages, here we will choose the Arabic.
3. You will then be given the option to translate words in the form into Arabic. Click save upon finishing.
4. If you want the form to be in default "Arabic" language, you can do that by clicking the "Set Default".
5. Your form will be the viewed automatically in Arabic language based from your setup and translation.
If you would like set the Language translator to auto detect the browser's language. You can do that by following the screenshots below.
For more details about this tutorial or guide, you can visit this link:
I hope this helps. Let us know if you need further assistance.
- YATFAnswered on November 27, 2014 at 08:47 AM
Good to know! Thanks Charlie.
- CharlieAnswered on November 27, 2014 at 09:55 AM
You're most welcome, glad I can help. If you need any assistance again or have any other concerns, please feel free to open up a new thread here in the forum.
- YATFAnswered on November 28, 2014 at 09:30 AM
Unfortunately my account has been suspended again! We are preparing application forms for an artists open call in Arabic and English, which supposed to be announced on December 1st, and I'm afraid that this problem would prevent us from using the service, although we were about to upgrade our account to the "Economy" package, since we're obviously expecting more than 10 SSL Secure Submissions per month, and since we need the 100GB to secure the storage quota for expected supporting materials attached to each submission. My question now: Is there any way to prevent this problem of suspending our account from happening again? or do you think it's possible to get all my forms down once of a sudden more frequently because of whatever it happens at your side?
(Please note: I already did try changing the language as kindly instructed, and I'm personally not sure that the problem is because of that issue though!)
Thank you for the prompt reply. With all my best,
- YATFAnswered on November 28, 2014 at 09:39 AM
I suspect this piece of HTML code I'm adding to change the text direction from LTR to RTL, which I need to layout the Arabic text. Do you think this could be the problem? and do you have other alternatives? Thank you, Ahmed
- CharlieAnswered on November 28, 2014 at 11:01 AM
Upon checking your account, the previous forms that are in Arabic are the ones causing the problem. As I have mentioned above, this is a common problem with forms that are in a different language, our Anti-Phishing system is still being updated to consider and not to mark these forms as spam or phishing. While the system is still being updated, this is the current workaround that we have to avoid problems in autosuspension.
I cloned the form and they are still not in multi-language settings.
These are the forms that were marked as Phishing again:
Please do apply the workaround above to prevent the account from being autosuspended.
I hope this helps. Let us know if you need more assistance on this.
- YATFAnswered on November 28, 2014 at 11:21 AM
Thanks Charlie for your prompt response. I'm gonna make the needed amendments and let you know if there's any issues still.
- CharlieAnswered on November 28, 2014 at 11:58 AM
You're most welcome. Feel free to get back to us if you're still having problems regarding this matter. But the multi-language workaround should solve it. Hope it helps.
- YATFAnswered on December 11, 2014 at 11:43 AM
Hi Charlie, I'm facing the same problem again! Although all the Arabic forms language are set to Arabic as you suggest, and although I have upgraded my account to Economy! Could you please take care of that issue and get me my account back? It's down since yesterday!
- CharlieAnswered on December 11, 2014 at 01:38 PM
Please do check the earlier post that I have. You need to make your form multi-lingual or bi-lingual, which means it should have 2 or more different language versions.
This is the sample form that I have, you can see that there will be an option at the right upper side which you can select "English" or "Arabic". This is the multi-lingual form. You can do this by following the tutorial that I made above.
This is the form that has been autosuspended by our system. This is not multi-lingual.
Again, please do follow the instructions I first mentioned above on how to make your form have 2 version of language (one in English and the other is in Arabic), this should prevent your forms and account being disabled automatically. I've re-activated your account, but please do follow the instructions I mentioned to avoid this problem again.
Let us know if something is unclear to you.
- YATFAnswered on December 11, 2014 at 02:16 PM
But what if I need to make 2 separate forms, one in Ar and another in En. I actually don't want the upper-right menu either!
- YATFAnswered on December 11, 2014 at 02:18 PM
Practically speaking, can we avoid the upper-right language menu to appear in my forms, even though it's multilingual? and if not, how I could make an Arabic form without being a multilingual form?
- JotForm SupportMike_TAnswered on December 11, 2014 at 05:38 PM
The recommendation was to add an Arabic version as default one on form. It seems that you have added the Arabic text into English version instead.
We have now re-activated your accounts and whitelisted existing forms.
Note that our phishing filter is not friendly to the Arabic forms due to the fact that we receive a lot of phishing forms in Arabic each day. This is something that we have to work width, and we can not disable the automated filter since the phishing issue is a serious danger to our service.
If you need a 100% protection, please consider upgrading your account. We do not block any paid accounts without human check.