What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    JotForm logo appears automatically at the form header!

    Asked by YATF on November 27, 2014 at 01:44 PM

    Hi There,

    It seems like a "JotForm" logo start to appear automatically at the header of any form I try to edit using "Form Designer" features. Once I save my edits at Form Designer and get back to my form I find out the the logo doesn't appear in the Form Builder, but it shows up when I try to preview the form on any browser though! (Screenshots attached.)

    Thank you,

    Ahmed

    Page URL:
    http://form.jotform.ca/form/43305297255254

    Screenshot
    JotForm Form Builder form designer preview logo automatic logo
  • Profile Image

    Answered by PodiumMC on November 27, 2014 at 02:37 PM

    I am getting the same challenge!
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    JotForm Support

    Answered by jonathan on November 27, 2014 at 04:28 PM

    @Ahmed

    We apologize for the temporary issue about the header logo when using the new Form Designer.

    Our dev team were made aware of this and had immediately patched the glitch. It is fixed now and should not happen on newly created jotform.

    I was able to see this issue in your test jotform http://www.jotform.com/43305297255254

     

    to fix this on your jotform that were affected, just use the Form Designer again then...

    1. Go to the Background Image property

    2. Uncheck Page Background option

    3. Save the form in the designer 

    It should remove the auto header logo then

    Please take note also that old existing jotform that were not altered using the form designer during the brief interlude should not be affected by the glitch.

    And likewise, new form/s created at this time will also no longer be affected.

     

    Please inform us if there are still issue.

    Thanks!

     

     

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    JotForm Support

    Answered by jonathan on November 27, 2014 at 05:23 PM

    Correction:

    You need NOT unchecked anymore the Page Background property in the Form Designer to fix the issue.

    Actually, just reloading again the affected form in the Form Designer and click on Save, will immediately fixed the anomaly.

    Thanks.

     

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    Answered by YATF on November 28, 2014 at 05:39 AM

    Thank you Jonathan. That was very helpful. Happy Thanksgiving.

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    Answered by Ben on November 28, 2014 at 10:59 AM

    Hi,

    In my colleagues name, you are welcome.

    Do let us know if you have any further questions and we would be happy to help.

    Best Regards,
    Ben

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    Answered by t42 on January 25, 2015 at 04:00 PM

    I am now having the same logo issue that was seemed to be resolved. Jotform logo appears now when I leave designer, but no where to disable it.  I have tried all above fixes with no luck.  Please advise. Mac computer running OSX 10.9.4 using Firefox browser version 29.0.

     

    Thanks in advance!

     

     

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    Answered by t42 on January 25, 2015 at 04:17 PM

     

     

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    JotForm Support

    Answered by jonathan on January 25, 2015 at 05:27 PM

    We will resolved your issue here http://www.jotform.com/answers/503199

    Thanks.