- YATFAsked on November 27, 2014 at 01:44 PM
It seems like a "JotForm" logo start to appear automatically at the header of any form I try to edit using "Form Designer" features. Once I save my edits at Form Designer and get back to my form I find out the the logo doesn't appear in the Form Builder, but it shows up when I try to preview the form on any browser though! (Screenshots attached.)
- JotForm SupportjonathanAnswered on November 27, 2014 at 04:28 PM
We apologize for the temporary issue about the header logo when using the new Form Designer.
Our dev team were made aware of this and had immediately patched the glitch. It is fixed now and should not happen on newly created jotform.
I was able to see this issue in your test jotform http://www.jotform.com/43305297255254
to fix this on your jotform that were affected, just use the Form Designer again then...
1. Go to the Background Image property
2. Uncheck Page Background option
3. Save the form in the designer
It should remove the auto header logo then
Please take note also that old existing jotform that were not altered using the form designer during the brief interlude should not be affected by the glitch.
And likewise, new form/s created at this time will also no longer be affected.
Please inform us if there are still issue.
- JotForm SupportjonathanAnswered on November 27, 2014 at 05:23 PM
You need NOT unchecked anymore the Page Background property in the Form Designer to fix the issue.
Actually, just reloading again the affected form in the Form Designer and click on Save, will immediately fixed the anomaly.
- YATFAnswered on November 28, 2014 at 05:39 AM
Thank you Jonathan. That was very helpful. Happy Thanksgiving.
- BenAnswered on November 28, 2014 at 10:59 AM
In my colleagues name, you are welcome.
Do let us know if you have any further questions and we would be happy to help.
- t42Answered on January 25, 2015 at 04:00 PM
- t42Answered on January 25, 2015 at 04:17 PM
- JotForm SupportjonathanAnswered on January 25, 2015 at 05:27 PM
We will resolved your issue here http://www.jotform.com/answers/503199