Account being suspended due to SSL limits

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    ralvesson
    Asked on November 27, 2014 at 05:27 PM

    Hi I was just notified that my account is being suspended because I uploaded more that 100 MB....but all my files are going directly to Google drive...so it should not affect my 100 MB quota....I wa stold that also and I read it in you support files...please help

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    Jan
    Answered on November 27, 2014 at 06:12 PM

    Hi,

    Thank you for contacting JotForm Support.

    You are getting that message that your account is being suspended because you are out of space or it is near the limit. At the top right you will see the account overview info. Can you please check if you reach your limit with the storage space or the SSL submissions. On your account, your SSL submission is already 9. Free accounts is limited to only 10 SSL submissions per month.

    If you don't like to use SSL submissions then you need to re-embed the form and uncheck the "Secure Form".

     

    Hope this helps. Let us know if you have any questions.

    Thank you.

     

  • Profile Image
    ralvesson
    Answered on November 27, 2014 at 07:01 PM
    Thanks. Excellent answer.
    ...
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    ashwin_d
    Answered on November 27, 2014 at 11:48 PM

    Hello ralvesson,

    On behalf of my colleague, you are welcome.

    Do get back to us if you have any questions.

    Thank you!