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  • Profile Image

    Why don't I get emails when someone fills out my CONTACT US jotform?

    Asked by chief on September 26, 2011 at 07:21 PM

    I changed my email notification address for this form (followed all instructions to the tee) and then I stopped getting any notifications when someone fills it out.  The form shows up in the JotForm 'Submissions' location for my account... but the information is no longer being emailed to me. 

    Page URL:
    http://www.LJSWealthServices.com

  • Profile Image

    Answered by fxr on September 26, 2011 at 07:36 PM

    hey Chief.

    I cloned your form my end. Cant see anything wrong with your configuration.

    Have you added the noreply@jotform.com address to your email contacts list to be sure the submission emails arent getting dumped into a spam folder?

     

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    JotForm Support

    Answered by mliz on September 28, 2011 at 03:00 AM

    Hello,
     
    Are you still unable to receive the email notifications? I made a test submission then checked our mail logs and the results shows that the email was sent out.

    Sep 28 02:56:44
    yang sm-mta[30786]: p8S6ueTn030784: to=<bigbusy@bigbusy.com.au>, ctladdr=<jotform@yang.jotform.com> (1004/1004), delay=00:00:04, xdelay=00:00:04, mailer=esmtp, pri=123296, relay=mx3.netregistry.net. [202.124.241.198], dsn=2.0.0, stat=Sent (OK id=1R8o4S-0006qThe-7B)

    Have you checked the spam and bulk folders? The email might have been caught by the Spam Filters. You can provide the logs above to your hosting provider to find out what happened to the message.

    Hope this helps.