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  • Profile Image

    How can I remove deleted fields from the notification email?

    Asked by ianggjames on November 28, 2014 at 09:59 AM

    Having changed my form setup, I've removed a lot of repeated fields and replaced them with single fields with multiple options. I've made sure the new code is embedded correctly into my webpage.

    When I test the for, the notification email still contains all the additional (removed) iterations of the fields (including one that is not even included in the current version of the particular form I'm using).

    How can I get rid of these, without starting all over again with a new form?

    Form in question is http://form.jotformeu.com/form/43272453969364

    Problem fields are Ven1Action, Ven2Action, Ven3Action etc.; and Ven1Day, Ven2Day, Ven3Day etc.

     

    Page URL:
    www.bellydancer.org.uk/2008/teachers_new_replace_jotform.html

    Screenshot
    email new form problem jotformeu
  • Profile Image

    Answered by Ben on November 28, 2014 at 12:24 PM

    Hi,

    I am not entirely sure that I understand what you would like to achieve.

    From what I understood is that you have already removed the fields from the jotform and that they are still being shown in the email notifications. If that is true, then you would only need to edit the email notifications so that these fields labels are not being shown.

    You can do that by taking a look at this guide: Setting Up Email Notifications

    Now if you want to do something else, could you please give us a bit more details so that we can better understand what you mean?

    Best Regards,
    Ben

  • Profile Image

    Answered by ianggjames on November 29, 2014 at 06:48 AM

    Thanks Ben

    It had not occurred to me that deleted (and hence otherwise invisible) fields would remain in there; or that the facility existed to remove them at email notification stage. That worked fine.

  • Profile Image
    JotForm Support

    Answered by abajan on November 29, 2014 at 10:12 AM

    We're glad you got the issue sorted out. But just to clarify, normally, when a field is deleted from a jotform it will also be automatically deleted from the notification. Conversely, when a field is added to (or renamed in) a jotform, it would also be added to (or renamed in) the notification. However, both scenarios require that the notification must not have been edited at anytime prior to the field changes.

    Thanks