What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I have been receiving BLANK email notifications for every transaction made.

    Asked by POLMX on November 28, 2014 at 01:33 PM

    Every transaction our customer make to buy our products with paypal has been received in BLANK.

    I have tested the email for those notifications and it seems to work fine, but the reality is that everything is in BLANK.

     

    Please HELP!!!

    Page URL:
    http://www.reforestacionextrema.org/adopcion_online.html-------&amp;--<br/>------http://www.reforestacionextrema.org/adopcion_deposito.html

    email notifications transaction email
  • Profile Image

    Answered by Ben on November 28, 2014 at 03:10 PM

    Hi,

    I took a look at your website and I see that you are embedding the jotform with the js embed method. Now since you get email from PayPal, it does not seems that this is the issue, but I would still like to suggest to change the js embed into the iframe embed instead.

    I have also cleared your jotform cache just now so after embedding the jotform on one of your pages with the iframe embed method, please try to make the payment and let us know how it goes.

    Do let us know how it goes.

    Best Regards,
    Ben