What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to change credit card on account.

    Asked by corzocenter on November 28, 2014 at 03:18 PM

    As directed, went to pricing page/upgrade and clicked on current plan.   After 15 minutes still waiting.


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    Answered by raul on November 28, 2014 at 04:06 PM

    Upon checking this thread: http://www.jotform.com/answers/466196 I see that you were able to change your credit card information. Is that correct?

    However, you're mentioning here that you tried to upgrade your plan. Could you please confirm if you're still having issues with changing your credit card information? And also, do you want to upgrade your plan?

    Please let us know and we'll be happy to help.
    Thank you.

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    Answered by corzocenter on November 28, 2014 at 06:35 PM

    Thanks for the follow up.   I wanted only to change the credit card on my account, which I've been able to do.  I mis-understood the instructions and thought I had to click on the upgrade button to do that.   I'm happy with my current plan -- premium.


    Thanks again for your help.



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    JotForm Support

    Answered by Charlie on November 28, 2014 at 07:33 PM

    In behalf of my colleague, you're most welcome. If you needed an assistance again or have any other concerns, please feel free to open up a new thread here in the forum, we'll be more than happy to assist you.

    Thank you.