jotform account disabled after payment

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    Asked on September 26, 2011 at 11:06 PM


    I received the following email today from your company but paid for a monthly account on 9/19. (payment ref #61872976). for monthly recurring payments of $9/95.  please contact me asap to make sure this is correct.

    Dear JotForm User,

    You have currently reached the limits of your account. Your forms are disabled now.

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:

    Thanks for using JotForm,

    JotForm Team

  • Profile Image
    Answered on September 26, 2011 at 11:23 PM

    Hello Adrienne,

    I checked the account with the username Acatrina, and saw that this account is already set to premium. I'm just not sure if this is your account.  Another thing that I noticed is that the account that you have the form temporarily suspended was a guest account. 

    If you are alright to start your contact us form leaving the old submissions you received from there, you can simply clone your contact by doing the following steps:

    1. Go to My Forms page
    2. Click New Form on the tool bar
    3. Select Import Form
    4. Select From a web page
    5. Enter the URL of your form that you wish to clone

    I have reactivated the guest account at the moment for you to be able to clone your form. - Contact Us - Neigh wholesale application

    In addition to this, I have submitted a ticket to our development team to ask if it's possible to transfer the forms from your guest account to the premium account.

    We will wait for your confirmation.

    Thank you for subscribing with us!

    Warm regards,