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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How do i add Authorize.net Payment fileds in autoresponder?

    Asked by johnrs11 on November 30, 2014 at 01:37 AM

    Attempted to create a notification email but the fields for AUTHORIZE.NET address and

    name is missing? If i add all the merge fields, the customer WILL STILL not know what they

    ordered (since authorize.net inputs do not yield a merge field)..


    I don't want to create a shipping field as the form will become TOO vertically long..

    The billing address is enough for my case..

  • Profile Image

    Answered by Ben on November 30, 2014 at 05:44 AM


    I would suggest taking a look at this guide:

    How to Strip Payment Labels and Separate Payment Info on Email Alerts

    If you do come to have some questions do let us know and we would be happy to answer them.

    Best Regards,

  • Profile Image

    Answered by johnrs11 on November 30, 2014 at 06:11 AM
    thanks ben..
    please answer this one quick
    Basically authorize.net FORM fields do not show up in the email alert
    editor? If i find the form fields for AUTHORIZE.NET will it work?
  • Profile Image

    Answered by johnrs11 on November 30, 2014 at 06:21 AM
    please check this, so you can understand:
  • Profile Image
    JotForm Support

    Answered by jonathan on November 30, 2014 at 09:42 AM


    Please correct the following in your jotform http://www.jotform.us/form/32621619454151

    1. Add a proper label name or title to the Authorize payment tool. Because I see it removed and empty in your jotform. When you do that, it will cause issue on identifying the field name of the tool.


    2. After adding a proper label name on the Authorize tool, add a fresh/new Notifier email using the Add New Email button


    3. In the new Notifier email, you should now see the Authorize tool as an available field in the Fields list on the upper right


    Hope this help. Please inform us if this did not work and issue remains.