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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to configure the the JotForm Submission Notification Email

    Asked by michael751 on November 30, 2014 at 07:53 AM
    Just one more thing , for every form that I’ve submitted , I got 2 emails :
    [cid:image001.png@01D00C9D.7738E300]
    What can be the reason?
    I removed my email from the ‘Conditions ‘ screen , but still got 2 emails.
    Is there another place that emails can be configured?
  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 30, 2014 at 12:04 PM

    Hello michael751,

    Did you share a screenshot with us? I am unable to see the screenshot you have shared. Please share the screenshot again and the following guide should help you on how to upload image in your forum post:  http://www.jotform.com/answers/277033 

    Are you having this issue with your form "Stratasys Course Registration " or any other form? I did check this form's notification email alert and also the conditions but did not find any issue with that. It should send you only one submission email.

    Do get back to us with the form you are having this issue and also share the screenshot which you tried to share earlier and we will take a look.

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by michael751 on December 01, 2014 at 04:01 AM

    Hi , 

     

    Thanks for your response.

    Yes. I shared screenshot , it was only my inbox , that shows many duplicate emails - that were sent after I submit the form.

     

    I am talking about the form :Clone of Stratasys Course Registration 

    http://www.jotform.com//?formID=43302818136955

     

    I've created this form for testing , and I am going to do the same changes in the form in production , but worried from the emails that are sent twice to my email (Shoshi.Gdalyahu@stratasys.com)

    I will be happy to understand where in the Jotform I can see the configuration of the email address that should get the email after submission.

    Thanks, 

    Shoshi.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 01, 2014 at 05:26 AM

    Hello Shoshi,

    I did check your form and I was able to figure out the issue why you are receiving two submission emails. You seems to have added two conditions in your form where if the email address input is "Shoshi.Gdalyahu@stratasys.com", the submission email is sent. Please check the screenshot below:

    Since in all the test submission you have received has email as Shoshi.Gdalyahu@stratasys.com , it triggers two conditions as displayed in the screenshot above. That is the reason why you were receiving two emails for every submission in your form.

    You may like to delete one of the two conditions or edit one of them to check for different condition and that should solve your problem.

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by michael751 on December 01, 2014 at 07:01 AM
    Ok , thank you.
    I was pretty sure that I’ve changed it , but it was not save from some reason..
    Thanks on your quick and helpful response
    Thanks,
    Shoshi.
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 01, 2014 at 08:03 AM

    Hello Shoshi,

    You are welcome.

    I'm very pleased that I was able to help you.

    Do get back to us if you have any questions.

    Thank you!