Receiving Incomplete Submissions while payment received by paypal

  • OrlandoNupes
    Asked on November 30, 2014 at 11:30 AM

    I am getting incomplete submissions when payment is being received by paypal. Do you have any suggestions

  • Kiran Support Team Lead
    Replied on November 30, 2014 at 2:10 PM

    I see that you have only 2 submissions for the JotForm http://www.jotformpro.com/form/33174099168967. However, there are 4 incomplete payments that are shown on submissions page. Are you referring to these payments or do you mean that you're receiving payments through PayPal but not submissions? I request you to refer our FAQ on PayPal incomplete payments that can help you in finding some information in this regard.

    http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

    Please let us know if you have any other questions. We will be happy to help. Thank you!