What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Receiving Incomplete Submissions while payment received by paypal

    Asked by OrlandoNupes on November 30, 2014 at 11:30 AM

    I am getting incomplete submissions when payment is being received by paypal. Do you have any suggestions

    Page URL:
    http://www.swojaycees.org/MLKParadeRegistrationForm.html

    Submissions
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    JotForm Support

    Answered by Kiran on November 30, 2014 at 02:10 PM

    I see that you have only 2 submissions for the JotForm http://www.jotformpro.com/form/33174099168967. However, there are 4 incomplete payments that are shown on submissions page. Are you referring to these payments or do you mean that you're receiving payments through PayPal but not submissions? I request you to refer our FAQ on PayPal incomplete payments that can help you in finding some information in this regard.

    http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

    Please let us know if you have any other questions. We will be happy to help. Thank you!