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  • Profile Image

    Form hiding the amount payable with conditions

    Asked by TMG2014 on November 30, 2014 at 09:04 PM

    Hi Jotform Team

     

    I seem to having an issue with the CYCLING section of my form.

     

    What Im trying to achieve:

    A person can enter the events in cycling and pay a maximum of $25.00 no matter how many events they enter.
    In the final category Event 657 & 661 they can enter 1 or the other (not both) or neither

    My Issue:

    When I add a combination of 5 sports the total amount for cycling disappears, and of course does not populate the final amount on the last part of the form.

    Any help you could offer would be greatly appreciated.

     

    Regards

    Rakesh

    Page URL:
    http://form.jotform.co/form/42776844170865

    amount JotForm maximum section and
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    JotForm Support

    Answered by ashwin_d on November 30, 2014 at 11:23 PM

    Hello Rakesh,

    I did test your form and I am unable to replicate the issue you are having. The calculation seems to work as expected. I selected more than 5 sports and the field "Amount to pay for Cycling:" did display the amount correctly. Please check the screenshot below:

    You may also like to test the following cloned form as well :  http://form.jotformpro.com/form/43338267669973? 

    Do get back to us if the issue persists. You may also like to share a screenshot of the issue for us to be able to understand it correctly. The following guide should help you upload image in your forum post:  http://www.jotform.com/answers/277033 

    Thank you!

  • Profile Image

    Answered by TMG2014 on December 01, 2014 at 12:31 PM

    Thanks Ashwin

    I havent explained myself correctly sorry.  The other sports all seem to work correctly but just CYCLING seems to have an issue when I choose more than 4, see attachment when unclick and click other boxes it seems to work but not all of the time and then of course if this field is blank it doesnt carry this amount to the Total cost on the last section of my form.

    Hope  you can help

    Thanks

    Rakesh

  • Profile Image

    Answered by Shadae on December 01, 2014 at 01:15 PM

    Hi Rakesh,

     

    Thank you for providing us with more information regarding the issue that you are experiencing with your form. I was able to replicate the issue that you described.

    I am seeing when five options are selected the field is blank but if six options are selected it returns the "$25" in the calculation field.

    The issue appears to be caused by the conditions that you have set for the CycleCalculation and Amount to Pay for Cycling field.

    Please change your conditions to what is shown in the screenshot below. This will resolve the issue you are experiencing

    Please see this cloned version of your form where the changes has been made: http://form.jotformpro.com/form/43344745630959 

    I hope this helps! Please inform us if you need further assistance.