I HAVE CANCELLED THE SUBSCRIPTION IN JULY/AUG - WHY ARE YOU CHARGING MY CARD

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    premierhealth
    Asked on December 01, 2014 at 12:43 AM

    WE HAVE CANCELLED SUBSCRIPTION  FEW MONTHS AGO.  WE ARE STILL GETTING CHARGED ON THE CARD EVERY MONTH.  pLEASE LOOK INTO IT.

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    ashwin_d
    Answered on December 01, 2014 at 08:24 AM

    Hello premierhealth,

    Upon checking your account, I found that one of your subscription with order #82120182 was cancelled and the refund was also processed on 10/29/2014. The amount of USD 9.95 must have been credited to your visa card ending with 1741.

    It seems you have one another subscription #26061906 which is active. I do not see any attempt for the cancellation of this subscription. I have gone ahead and cancelled this subscription and also processed the refund for order #82569184. Please allow 3-7 days for the amount to reflect in your account.

    Thank you!