What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I HAVE CANCELLED THE SUBSCRIPTION IN JULY/AUG - WHY ARE YOU CHARGING MY CARD

    Asked by premierhealth on December 01, 2014 at 12:43 AM

    WE HAVE CANCELLED SUBSCRIPTION  FEW MONTHS AGO.  WE ARE STILL GETTING CHARGED ON THE CARD EVERY MONTH.  pLEASE LOOK INTO IT.

    card cancelled months
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    JotForm Support

    Answered by ashwin_d on December 01, 2014 at 08:24 AM

    Hello premierhealth,

    Upon checking your account, I found that one of your subscription with order #82120182 was cancelled and the refund was also processed on 10/29/2014. The amount of USD 9.95 must have been credited to your visa card ending with 1741.

    It seems you have one another subscription #26061906 which is active. I do not see any attempt for the cancellation of this subscription. I have gone ahead and cancelled this subscription and also processed the refund for order #82569184. Please allow 3-7 days for the amount to reflect in your account.

    Thank you!