- premierhealthAsked on December 01, 2014 at 12:43 AM
WE HAVE CANCELLED SUBSCRIPTION FEW MONTHS AGO. WE ARE STILL GETTING CHARGED ON THE CARD EVERY MONTH. pLEASE LOOK INTO IT.
- JotForm Supportashwin_dAnswered on December 01, 2014 at 08:24 AM
Upon checking your account, I found that one of your subscription with order #82120182 was cancelled and the refund was also processed on 10/29/2014. The amount of USD 9.95 must have been credited to your visa card ending with 1741.
It seems you have one another subscription #26061906 which is active. I do not see any attempt for the cancellation of this subscription. I have gone ahead and cancelled this subscription and also processed the refund for order #82569184. Please allow 3-7 days for the amount to reflect in your account.