What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form doesn't show

    Asked by JimmyGlee on December 01, 2014 at 05:41 AM

    Hello, 

    I don't know why, everything was working and now my forms Speedtyres : Index * forms won't work.

     

    Nothing shows when I call it : 

    www.speedtyres.be (Under Stations)

     <div class="modal fade" id="contact-tarcienne" role="dialog" style="z-index:99999999999">

      <div class="modal-dialog">

        <div class="modal-content">

          <div class="modal-header">

            <button type="button" class="close" data-dismiss="modal"><span aria-hidden="true">&times;</span><span class="sr-only">Close</span></button>

            <h4 class="modal-title">Contacter Station Tarcienne</h4>

          </div>

          <div class="modal-body">

            <script type="text/javascript" src="//form.jotformeu.com/jsform/43342236211341"></script>

          </div>

          

        </div><!-- /.modal-content -->

      </div><!-- /.modal-dialog -->

    </div><!-- /.modal -->

     

    Can you help me please ?

     

     

    My Forms style hidden jsform
  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 01, 2014 at 09:03 AM

    Hello JimmyGlee,

    Upon checking your account I found that it's suspended by our anti-phishing system. We have automated anti-phishing system which scans all forms and mark them with probability of being used for phishing activities.

    Upon taking a closer look at your form, I can confirm that it's not being used for any phishing activities. I have activated your account now. Your form should not be working and visible on your web page.

    I'm sorry for the trouble caused to you.

    Thank you!

  • Profile Image

    Answered by JimmyGlee on December 01, 2014 at 04:13 PM

    Thank you very much. 

    What can I do to avoid such thing ? 

     

    Best regards

  • Profile Image
    JotForm Support

    Answered by Kiran on December 01, 2014 at 05:26 PM

    It seems that you are having your JotForm in French which is causing the issue. Our anti-phishing tool scans each JotForm for any phishing activities. However, this tool is not updated to scan some languages like Arabic, French and other languages that results in auto-suspension of forms made in these languages. This can be avoided by adding the language either as an option or as the default language from language translator.

    Please refer to the following thread that provides you detailed instructions on this. Please follow the steps provided in it so that future auto suspensions can be avoided.

    http://www.jotform.com/answers/447134 

    Hope this information helps. Let us know if you have any questions. Thank you!