What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Missing forms after account renewal

    Asked by badgirlventures on December 01, 2014 at 09:55 AM

    Hello,

    I recently had my membership cancelled because my credit card on file expired. I renewed the membership and now all of my forms are gone. I had several active forms that I need to retrieve. Can you please help me with this as soon as possible?

     

    Thank you,


    Corey

    missing forms renewal account membership renewal renewal upgrade missing deleted forms restore forms
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    JotForm Support

    Answered by Jan on December 01, 2014 at 11:06 AM

    Hi,

    Thank you for contacting JotForm Support.

    I checked your account and I saw around 25 forms. We actually don't delete the forms on the account even if your account was suspended or cancelled. The forms will stay on the server but it will not be accessible for the users.

    You can check your trash folder and see if the other forms were there so you can restore it. Here's a guide if you need one. (http://www.jotform.com/help/134-How-to-Restore-Deleted-Forms)

    Hope this helps. Please let us know if you need further assistance.

    Thank you.