My Jotform hangs up after the submit button is clicked

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    cleanarc
    Asked on December 01, 2014 at 10:40 AM

    In testing a jot form (formID=43284639773164) for my account, when testing it, the submit button changes to please wait, and the form never redirects to the thank you page.  

    Additionally, I have tried to connect it to Constant Contac via Zapier, and the data is not transferring.  Any suggestions?
  • Profile Image
    Welvin
    Answered on December 01, 2014 at 11:23 AM

    Hi,

    It seems like the form validation is not working when the form is embedded to your website. This is caused by a script conflict between the form and to your website scripts. You can fix this by re-embedding the form using our iFrame method: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Your question related to the Constant Contact Integration has been moved here: http://www.jotform.com/answers/467502, as a new thread.

    Thanks