What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My Jotform hangs up after the submit button is clicked

    Asked by cleanarc on December 01, 2014 at 10:40 AM

    In testing a jot form (formID=43284639773164) for my account, when testing it, the submit button changes to please wait, and the form never redirects to the thank you page.  

    Additionally, I have tried to connect it to Constant Contac via Zapier, and the data is not transferring.  Any suggestions?
    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on December 01, 2014 at 11:23 AM


    It seems like the form validation is not working when the form is embedded to your website. This is caused by a script conflict between the form and to your website scripts. You can fix this by re-embedding the form using our iFrame method: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Your question related to the Constant Contact Integration has been moved here: http://www.jotform.com/answers/467502, as a new thread.