What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to keep the entered data in a payment form when the credit card validation fails upon submission?

    Asked by jaylacroix on December 01, 2014 at 12:06 PM
    1. When we go back, the form is emptied... (I would have appreciated that you kept at least the non payment fields...
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    JotForm Support

    Answered by david on December 01, 2014 at 12:20 PM

    Hi,

    Yes, this is possible to save the form data in order to continue later, there are three options:

    1. An Autofill option that is saving the data locally in a user's browser storage. It means that the form user will need to use the same browser to see their saved data.

    How to Enable Auto Fill Feature

    2. A session based save and continue later method. It is saving the data on our servers in a session format, so that the session can be accessed from any place with a special session link. That method requires two forms.

    How to Save Forms to Continue Later

    3. A form Submission Edit link. The form users can use it in order to edit submitted entries, so this is more like submit and edit later than save and continue later.

    How to Let Users Update Their Form Submissions at a Later Date

    Note, the 1st and the 2nd methods are not compatible between each other, so you can use only one of them on a particular form.

    If these options do not allow for you to be able to return to your form with the information filled, let us know and we will be happy to see what else we can find.