What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment form: the "go back" link of the page that shows up when a credit card is declined is not working properly.

    Asked by jaylacroix on December 01, 2014 at 12:08 PM
    3. In the Oops error page, the GO BACK link doesn't go anywhere since i'm still on the same URL as the form (i integrated the JS snippet on my page)
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    JotForm Support

    Answered by jonathan on December 01, 2014 at 12:27 PM


    You must be referring to this 



    can you please retry first embedding the jotform http://www.jotform.ca/form/43344208563251

     using its iframe embed code on your website

    User guide: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Let us see if this makes the difference already.

    We will wait for your updated response.






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    Answered by jaylacroix on December 01, 2014 at 01:27 PM

    No, the iFrame option do not work either.

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    Answered by Ben on December 01, 2014 at 01:47 PM


    Please try again.

    I have just checked and it is working properly - not leaving your website (same URL), but the iframe is, so it gets back since it had changed its URL. Now the reason why it might not have worked for you is if you have tested right after the change and you have some caching options turned on.

    This would cause your server to still show the old version - that did not work.

    Do let us know how it goes.

    Best Regards,