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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can I set up a funnel with multiple email recipients for my forms

    Asked by Myriahb on December 01, 2014 at 12:52 PM

    Right now I am the only email recipient on my forms I created. I would like to be able to set it up so that our manager receives the emails and I am cc'd on forms from certain users and another employee is cc'd on others. Is this possible? 

    My Forms email recipients email Emails recipient and
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    JotForm Support

    Answered by david on December 01, 2014 at 01:10 PM

    Hi,

    You can actually setup as many notifications and autoresponders as you would like.  You can even include multiple addresses in a single notification if you would like the same one to be sent to multiple people.  Here is our guide on setting up multiple notifications:

    http://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients

    If this is not what you were looking for, or you need help with anything else, let us know and we will be happy to see what we can do.

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    Answered by Myriahb on December 01, 2014 at 03:51 PM
    Hi,
    I went in and set them up. I also set up conditions so that per territory the correct manager is sent a notification. It is working for me, but they say they are not getting the test I am sending.
    Best,
    ...
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    JotForm Support

    Answered by Kiran on December 01, 2014 at 05:14 PM

    I see that the emails are being delivered as per the conditions set except for mbettencourt@fitn.com. This was due to added space at the end of email address which is now corrected on your JotForm.

    I've sent test submissions to see if it works fine and seems to be great now. Please see the screenshots below :

    You can also check for the email history log right from your account by following the guide below:

    https://www.jotform.com/help/293-How-to-view-all-your-form-Email-History 

    Also, please be noted that clicking on Test email will send an email to the account registered email address irrespective of email address used on the wizard or conditions.

    Hope this information helps. Please get back to us if you need any further help.

    Thank you!