Forms not delivered correctly

  • TrishaB
    Asked on December 1, 2014 at 1:51 PM

    This is not the first time this has happened - but hopefully the last. Could you please check all our forms and make sure they are being delivered correctly via email? 

    For example: This form https://secure.jotformpro.com/form/43245760929967? for Snow Removal is delivered to my mail box missing needed fields and showing empty fields that shouldn't even be on this form (from our lawn maintenance RFQ;s)

    Happening sometimes with clients, too -- getting 'undefined' or empty fields and the inability to follow up.

     

    Thank you!

     

    Trisha, A-Game Strategic Marketing

  • Kiran Support Team Lead
    Replied on December 1, 2014 at 2:09 PM

    I believe that you are referring to the following fields.

    Forms not delivered correctly Image 1 Screenshot 40

    But as we see your JotForm, these fields are not available on it. 

    Forms not delivered correctly Image 2 Screenshot 51

     

    Forms not delivered correctly Image 3 Screenshot 62

    Please review your JotForm once again in edit mode and make necessary changes. You may also need to add a new notifier with the updated fields. Please follow the guide below for setting up new notifier.

    http://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    Please let us know if you need any further assistance. We will be happy to help.

    Thank you!