What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms not delivered correctly

    Asked by TrishaB on December 01, 2014 at 01:51 PM

    This is not the first time this has happened - but hopefully the last. Could you please check all our forms and make sure they are being delivered correctly via email? 

    For example: This form https://secure.jotformpro.com/form/43245760929967? for Snow Removal is delivered to my mail box missing needed fields and showing empty fields that shouldn't even be on this form (from our lawn maintenance RFQ;s)

    Happening sometimes with clients, too -- getting 'undefined' or empty fields and the inability to follow up.


    Thank you!


    Trisha, A-Game Strategic Marketing

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    JotForm Support

    Answered by Kiran on December 01, 2014 at 02:09 PM

    I believe that you are referring to the following fields.

    But as we see your JotForm, these fields are not available on it. 


    Please review your JotForm once again in edit mode and make necessary changes. You may also need to add a new notifier with the updated fields. Please follow the guide below for setting up new notifier.


    Please let us know if you need any further assistance. We will be happy to help.

    Thank you!