- jeff31287Asked on December 01, 2014 at 02:57 PM
While trying to preview/upload my pictures on my form (4 separate field boxes) it doesn't appear to upload the pictures that were selected. It only stays in 'preview mode'.
In addition, it appears that I can no longer complete this form via cell phone or tablet. When it did allow for pictures to be uploaded, it would duplicate all of the pictures on field.
- BenAnswered on December 01, 2014 at 03:42 PM
Thank you for reporting this.
I see that there is an issue uploading the file and will notify our developers of this right now to take a look at.
They will update you through this thread as soon as there are any updates.
- JotForm SupportwidgetsAnswered on December 02, 2014 at 12:58 AM
Hi @jeff31287 thanks for reporting this problem. This should be fine now. But please do confirm if it works really well from your end. If it doesn't then please report back to us so that we can further investigate the problem.
- jeff31287Answered on December 03, 2014 at 01:01 PM
Thank you for fixing the issue of uploading pictures. I have tested it from a PC web browser and they uploaded perfectly.
I was wondering if you could advise if the same functionality should happen when completing the forms via a tablet or cellphone browser? After selecting/uploading the pictures onto the form and the user submits the form it only 'saves/uploads' one picture across the field, even though 4 separate pictures are uploaded.
Thanks again for resolving and looking into the issue.
- BenAnswered on December 03, 2014 at 02:53 PM
Thank you for confirming that the issue is now resolved. Since that issue that you are having on mobile browsers is not the same as original I have moved it to a new thread so that we can raise a thread to our developers again (since here we already did, we can not raise a new one for different issue).
We will be responding to you shortly on the new thread and you can see it here: http://www.jotform.com/answers/468872
Please leave all further responses in regards to the issue there. Thank you.