How can I know a payment form is submitted even if the payment has not been completed?

  • Profile Image
    ALSRT
    Asked on December 01, 2014 at 03:34 PM

    What happens now is that they go to PayPal to pay their dues, but it only gets them to a Thank you page.  I want the form to be submitted at the same time as they go to PayPal to make their payment.  I tried directing back to the form but it is cleared and no longer contains the information.

    Thank you

    Cherie Pohlmann

    ALSRT

  • Profile Image
    raul
    Answered on December 01, 2014 at 04:51 PM

    You can change the pending payment e-mail option, so you'll be notified even if the payment was not completed.

    To activate it, please right-click the payment tool, click on properties and change the pending payment e-mail to "Notifiers Only".

    You can also check incomplete payments by following the steps provided in this guide: https://www.jotform.com/help/135-How-to-View-Incomplete-Payments 

    Let us know if this helps.
    Thank you.