What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I know a payment form is submitted even if the payment has not been completed?

    Asked by ALSRT on December 01, 2014 at 03:34 PM

    What happens now is that they go to PayPal to pay their dues, but it only gets them to a Thank you page.  I want the form to be submitted at the same time as they go to PayPal to make their payment.  I tried directing back to the form but it is cleared and no longer contains the information.

    Thank you

    Cherie Pohlmann


    Page URL:

  • Profile Image

    Answered by raul on December 01, 2014 at 04:51 PM

    You can change the pending payment e-mail option, so you'll be notified even if the payment was not completed.

    To activate it, please right-click the payment tool, click on properties and change the pending payment e-mail to "Notifiers Only".

    You can also check incomplete payments by following the steps provided in this guide: https://www.jotform.com/help/135-How-to-View-Incomplete-Payments 

    Let us know if this helps.
    Thank you.