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How can I know a payment form is submitted even if the payment has not been completed?Asked by ALSRT on December 01, 2014 at 03:34 PM
What happens now is that they go to PayPal to pay their dues, but it only gets them to a Thank you page. I want the form to be submitted at the same time as they go to PayPal to make their payment. I tried directing back to the form but it is cleared and no longer contains the information.
You can change the pending payment e-mail option, so you'll be notified even if the payment was not completed.
To activate it, please right-click the payment tool, click on properties and change the pending payment e-mail to "Notifiers Only".
You can also check incomplete payments by following the steps provided in this guide: https://www.jotform.com/help/135-How-to-View-Incomplete-Payments
Let us know if this helps.