- firstname.lastname@example.orgAsked on September 27, 2011 at 01:49 PM
- JotForm SupportmlizAnswered on September 28, 2011 at 05:10 AM
It appears that there was a problem with the payment used upon sign up when you upgraded a week ago which is why your account was not updated. Can you try to upgrade using a different payment card or method.
Let us know if this works for you.