What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I change the submission email address, after I've saved one?

    Asked by pblank on December 01, 2014 at 06:05 PM

    And is this address verified by a return email before the form goes live?

    Thanks!

     

    Paul

     

    saved email submission email recipient email account email send email
  • Profile Image
    JotForm Support

    Answered by jonathan on December 01, 2014 at 07:06 PM

    Hi Paul,

    Were you referring to your JotForm account email?

    If you want to change your account email, you can do it in your My Accounts profile page

    https://www.jotform.com/myaccount/profile

     

    If it was the Recipient E-mail address of the form submissions, you can change it by editing the Notifier Email of the form

    User guide: -Finding-out-E-mail-Address-used-for-submission-notifications

    Change the assign email in the Recipient E-mail box

     

     

    Hope this help. Please inform us if you require further assistance.

    Thanks.

     

     

     

     

  • Profile Image

    Answered by pblank on December 01, 2014 at 07:41 PM
    No, that was not what I meant. When I first saved the form, I was asked what address I wanted the submissions to go to, and I entered "events@swanngalleries.com".
    I have NEVER found that address anywhere to change. I finally deleted the couple of test forms I'd created and am starting again.
    FYI, TWICE now I have deleted forms, then clicked Undo to see what would happen. Nothing. No forms re-appeared.
    Your site looks promising, nonetheless.
    We'll see.
    -Paul
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  • Profile Image
    JotForm Support

    Answered by jonathan on December 01, 2014 at 08:54 PM

    Hi Paul,

    When I first saved the form, I was asked what address I wanted the submissions to go to, and I entered "events@swanngalleries.com".

    From what I understand on this, you were referring to the Recipient E-mail in the form Notification Email

    I already pointed that out on this user guide:

    https://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

    Change the email address here

     

    You do NOT need to delete the form... just edit the Notification Email.

     

    Please inform us if you are still not able to resolve this.

    Thanks.

     

     

     

     

     

     

     

     

  • Profile Image

    Answered by pblank on December 01, 2014 at 09:11 PM
    Sorry, yes I got it, but before I had created an account, when saving a form, I was asked for an email address. Then I created the account, with a new address, but somehow the filled-in form got emailed to the original address. I think I now understand why.
    So it's now OK.
    I really do like jotform; so many features, there's a learning curve, but I have a feeling I'll sign up with jotform for my client to use.
    Thanks for your response!
    -Paul
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  • Profile Image
    JotForm Support

    Answered by jonathan on December 01, 2014 at 10:29 PM

    Hi Paul,

    Thank you for informing us that all is good now.

    Contact us again anytime for any assistance you need on JotForm

     

    Best