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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to update credit card on BlueSnap and still retain the discounted yearly sale offer?

    Asked by chadwood on December 02, 2014 at 12:03 AM

    I am trying to update my credit card but it is showing me a monthly plan of $9.95

    I thought I was on a yearly plan of $45 per year.

    How do I get back to the plan I was on?

    You sent me a link to log in and update my credit card but it didn't work.


    Please advise.


  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 02, 2014 at 03:58 AM

    Hello Chad,

    Yearly plan of $45 subscription fee is basically offered when we offer 50% off sale.

    You already have a premium yearly subscription with $45 per year. It should be auto renewed if your credit card is still active. Because of a technical glitch, if you try to update your credit card details it will immediately try to create a new order with current $90 for premium yearly subscription.

    Let me send a query to our back end team. We will get back to you as soon as we have any update form them. 

    Thank you!

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    JotForm Support Manager

    Answered by Jeanette on December 05, 2014 at 11:46 AM

    I've canceled your currently discounted yearly subscription. Your account is back to free.

    The End of the year sale is coming on Monday next week.

    So, you'll be able to re-upgrade at the same price $45 using an updated payment method.

    If your account reaches the limit before the Sale is released, simply get back to this thread and we'll help you to reset the counter, so your forms and account won't get disabled.