What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Providing surveys to our users.

    Asked by Neal Moores  on December 02, 2014 at 06:42 AM


    We provide a consultancy service to healthcare providers. They need to send surveys to their own users to get feedback on the service they are providing, they use our specially created surveys to do this. We configure the forms and questions for any particular service, create an online form and a PDF and deliver that to the service via a login on our website, they then send the link to this to their users who fill in the form.

    We need to limit what the user, the service provider,  can do here. So the service provider - our client - gets the forms from us, and can then only go and look at the results and download an excel data set. They must not be able to edit the forms or the results, although they can delete them , that is a regulatory necessity. This means we will need to provide only limited access to them to see their results and download. 

    Can we do this in Jotform, and

    also can we remove the references to 'Jotform' and brand this to be inline with our business?


    Thanks in advance 



    online form JotForm excel create
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    Answered by Shadae on December 02, 2014 at 08:59 AM

    Hi Neal,

    We do have the option that allows you to create sub-accounts that can have access to certain forms, you can also determine how much access they have to the form. 

    You can view our guide on sub-accounts: http://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User 

    I hope this is suitable option for what you would like to achieve. Your question regarding removing the JotForm brand has been moved to another thread: http://www.jotform.com/answers/468037 

    Your question will be addressed there.

    Thank you.

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    Answered by Neal   on December 02, 2014 at 09:07 AM

    Hi Shadae, yep Im aware of the sub accounts but I think even the highest subscription level only offers 10 sub accounts and we are likely to be looking at a need for hundreds / thousands. Am I reading that right or is there a way around this?



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    Answered by Shadae on December 02, 2014 at 09:22 AM

    Hi Neal,

    Our professional plan allows for you to have up to 100 sub-accounts. You can see all our plans and what they offer at this link: http://www.jotform.com/pricing 

    We currently do not have an option that would provide you with more sub-accounts. Depending on your needs one option would be to have more than one account with the professional plan.

    Please inform us if you need further assistance.

    Thank you.