What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Jot Form Dot Com And Forms Go Down Every Day

    Asked by Jay on September 27, 2011 at 04:35 PM
    Can we get an idea on when Jotform and our forms will be consistent? They are up and down daily for over a week now.Thanks...
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    JotForm Support

    Answered by Mike_T on September 28, 2011 at 04:27 PM

    Hello Jay,

    There was a massive DDoS attack on JotForm recently. As far as I know this problem has been already solved and the service is up and running. If your issue still persists, could you please provide some more detailed information regarding this issue? Please do not forget to include form ID(s) in question. Then, JotForm support team will be happy to proceed with the further investigations in this matter.

    Best regards,
    Mike

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    JotForm Support

    Answered by mliz on September 29, 2011 at 05:02 AM

    Hi Jay,


    Please accept our apologies for the inconvenience this may have caused. Over the past week we have been making changes on our server which caused unstable performance of the form builder and affected the online forms as well. As of the moment the forms should be stable we are working along way to fix any inconsistencies that may arise due to the new setup.

    We appreciate your patience on this matter.