What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    i pay one month and i still have a free account

    Asked by solinmex on September 27, 2011 at 05:13 PM

    Hello i make the payment with my credit card... and i still have a free account...

    please upgrade my account as soon as possible... i attach the payment info...

     

    ORDER REFERENCE # 62071704

    PRODUCT ID: 1693520

    Invoice #62071704

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    JotForm Support

    Answered by mliz on September 28, 2011 at 03:08 AM

    Hi solinmex,

    As of this writing your account is already of Premium subscription. Can you please logout and login to your JotForm account? You should then see an increase on the limits which is applicable to that of a Premium subscription.

    Let us know if this does not work for you.

    Thanks for using JotForm.