What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Designer [beta]: Saved changes not shown

    Asked by donnashanks on December 02, 2014 at 11:10 AM

    I am spending too much time on this.  I'm about to jump!!!  

    The changes I make don't stick.  The colors I use don't stay.  Once I preview, all I've done is gone!! About to cry!   Everything I've done over the last THREE hours has not been saved and can't be seen.   Slashes wrists!! 

    Please don't launch this until it's ready.  

    What is going on?  This is too glitchy!!!  Inconsistent.  Dons sackcloth and ashes!   It shouldn't be this difficult. 

     

    Using Chrome on a MacBook Pro 10.7.5 

    Page URL:
    http://www.jotform.co/donnashanks/lap

    form designer designer jump preview saved
  • Profile Image

    Answered by Ben on December 02, 2014 at 11:46 AM

    Hi,

    I presume that this has happened when you got logged out at one point during your edits. Now all changes (if you click on the Save button) are saved and should be available, even the ones you did not click on Save button.

    To check this, please follow this guide: How to View Form Revision History

    As you follow it you should see the version that you have worked on as well and reset the jotform to that state.

    Do let us know how it goes after checking it.

    Best Regards,
    Ben

  • Profile Image

    Answered by donnashanks on December 03, 2014 at 09:46 AM

    Thanks for your reply.  I thought the same thing that I had been logged out. But I worked on this last night and the same things happen.  Yuck.  

    The form I create in form designer 

     

    This is what I see in the preview. Ugh.  I think has something to do with starting the form in the old designer and editing it in the new form designer.  I

    SUGGESTION:  t would help if you had rollover instructions for all parts of a form on the new form designer.  I often don't know what part of the form I'm editing.  :-) 

     

  • Profile Image

    Answered by Ben on December 03, 2014 at 12:34 PM

    Hi,

    I thought the same thing that I had been logged out. But I worked on this last night and the same things happen.

    If it keeps happening to you to get logged out, I would suggest making few changes (30minnutes to an hour) and saving them, followed by going back to the Form Builder to see if that helps, although it should be OK for you to work on it entire day in the Form Designer since it loads over the Form Builder.

    This is what I see in the preview. Ugh.

    Can you please tell us if one of the screenshots is how it should look and another how it looks when previewed - we would need a bit more details.

    I think has something to do with starting the form in the old designer and editing it in the new form designer.

    You should always first add fields in the Form Builder, then change the styles in the Form Designer - Form Designer is only an extension of Form Builder that helps with styling of the jotform.

    I SUGGESTION:  t would help if you had rollover instructions for all parts of a form on the new form designer.  I often don't know what part of the form I'm editing.

    I am not sure what you mean exactly as rollover instructions? Do you mean some kind of a tooltip next to the option/tool explaining what it would do?

    Best Regards,
    Ben

  • Profile Image

    Answered by donnashanks on January 27, 2015 at 09:10 AM

    I'm still having the same issue above.  I want my form to look like what I designer in form designer.  I do NOT want the preview look. I am using the form presets and getting this.  

     

    Check out this NEW form where I am having the same issue.  Ugh.  

    http://form.jotform.us/form/50263786540154  

     

    This is the form and I designed and want.  

     

    But this is what visitors see!! I do NOT want this.  It is ugly.  Please help.  Thanks.  I need to get rid of the background white on the wording.  The is not a picture.  Those are words typed into the text field in form builder.  I want the blue color gone.  I want the form to look like what I designed above.  

  • Profile Image

    Answered by Ben on January 27, 2015 at 09:43 AM

    This is not exactly the same issue as above, but as it is simple to fix I did not move it to a new thread for you.

    Please inject this CSS to your jotform:

    ul.form-section {
        background: none transparent;
    }

    This will remove the blue color over the original one.

    Following that, this code will make the background the same color as the header is:

    form > div.form-all {
        background-color: #f5f5f5;
    }

    Do let us know how it goes.

  • Profile Image

    Answered by donnashanks on January 27, 2015 at 10:03 AM

    Thank you.  I will implement now.  

    YAY!!! Woo hoooo!! Problem solved on both of my forms.  Yahoooo!!! 

    Thanks!!!  

  • Profile Image

    Answered by Ben on January 27, 2015 at 10:30 AM

    You are welcome and I am glad to hear that the issue is resolved for you now. :)

    Do let us know if you have any further questions or issues and we would be happy to assist.