What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Feature Request: Ability to restore deleted submissions

    Asked by creativeservicesCRF on December 02, 2014 at 11:26 AM

    Hi

    Is it possible to restore today entries - the form I have created went live yesterday/

    And what I wanted is the entries for today 2nd December 2014

    I have deleted yesterday entries and now there are no entries>

     

     

    Kind regards

     

    Wing

    deleted submissions submissions deleted restore submissions
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    JotForm Support

    Answered by Kiran on December 02, 2014 at 11:59 AM

    Hello Wing,

    Are you referring to your JotForm http://www.jotformpro.com/form/43222449940959 titled Countdown to Christmas | Bristol Post?

    I see that there are 37 submissions available for this JotForm. All these entries are dated 2nd December. Are these submissions visible for this JotForm in your account when you try to view the submissions

    I've cleared the form cache from our end. This could also happen due to browser cache. Please clear the browser cache by following the instructions provided in http://www.wikihow.com/Clear-Your-Browser%27s-Cache 

    If you are not referring to this JotForm or if the issue still persists, please let us know. We will be happy to look into this issue further.

    Thank you!

  • Profile Image

    Answered by creativeservicesCRF on December 02, 2014 at 12:15 PM

    Hi

    My reply is not showing... can you let me know if you have my reply

     

    Thanks

     

    Wing

  • Profile Image

    Answered by creativeservicesCRF on December 02, 2014 at 12:19 PM

    Kiran,

    My original reply was yes the from I am referring to is http://www.jotformpro.com/form/43222449940959 titled Countdown to Christmas | Bristol Post

    I have lost all entries from 0:00 2nd December

    And my question is can I have all the entries restored please... there should be 1098 entries

     

    Kind regards

     

    wing

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    JotForm Support

    Answered by EltonCris on December 02, 2014 at 12:51 PM

    Hi Wing,

    As of this writing, that form has a total of 86 submissions. Is this correct? Or you're still looking for 1,098 submissions? Personally that's a lot of submissions so I wonder how you've deleted such amount.

    I hate to say this but form submissions can't be restored once deleted. They are unfortunately permanently deleted. We're sorry about that. However, you still have one option to find them, that's to check the submission notifications you received over email.

    Thank you.

  • Profile Image

    Answered by creativeservicesCRF on December 03, 2014 at 03:40 AM

    Hi,

    Thank you for your reply.

    I have known the answer but just checking if its possible to restore deleted submission.

    For future development could this be added - possibly store (deleted) submission for one month then total deleted.

    Yes I have the notification emails but some entries are missing as some browser that have submitted the entries have not completed the form probably example required field is not filled in and they hit the submit button and it sends the entry, this has happened several times and wondering could something be done?

     

    Thank you

  • Profile Image
    JotForm Support

    Answered by Jan on December 03, 2014 at 09:48 AM

    Hi,

    Thank you for your suggestion. 

    I understand that you want a feature where you can restore the deleted submissions. Also a timeframe of 1 month before it gets deleted from the JotForm server.

    I created a request ticket for your concern so that our developers can take a look at it. I may not be able to provide you a turn around time when will this be implemented but once an update is available, we will notify you via this thread.

     

    Thank you for choosing JotForm!

  • Profile Image
    JotForm Support

    Answered by steve on December 04, 2014 at 02:46 AM

    Hello,

    Thank you for this request. Many clients insist exactly the opposite- that we delete their submissions immediately and permanenly, when they are removed via the app interface.

    A different option is to use our backup application. Then you can restore them whenever you like.

    http://backup.jotform.io/#/index

    Please let us know if you have further questions.

    Thanks!