Getting error messages when downloading submissions in PDF format

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    jlasche
    Asked on December 02, 2014 at 04:28 PM

    I used to be able to click on the "PDF" button and get a PDF version of a completed form but now it either doesn't seem to respond at all or it gives me this error message,

    {"error":"WKPDF didn't return any data. <pre>Loading pages (1\/5)\n[> ] 0%\r[> ] 0%\r[> ] 1%\r[=> ] 2%\r[=> ] 3%\r[==> ] 4%\r[===> ] 5%\r[===> ] 5%\r[===> ] 6%\r[====> ] 7%\r[====> ] 8%\r[=====> ] 9%\r[======> ] 10%\rQSslSocket: cannot resolve SSLv2_client_method\nQSslSocket: cannot resolve SSLv2_server_method\n[==========> ] 17%\rError: Failed loading page https:\/\/www.jotform.com\/pdfview\/293302423641768312 (sometimes it will work just to ignore this error with --ignore-load-errors)\n[===============> ] 25%\rError: Failed loading page https:\/\/www.jotform.com\/pdfview\/293249161285509365 (sometimes it will work just to ignore this error with --ignore-load-errors)\n[===================> ] 32%\rError: Failed loading page https:\/\/www.jotform.com\/pdfview\/293248792285370263 (sometimes it will work just to ignore this error with --ignore-load-errors)\n[========================> ] 40%\rError: Failed loading page https:\/\/www.jotform.com\/pdfview\/293216552062782698 (sometimes it will work just to ignore this error with --ignore-load-errors)\n[============================> ] 47%\rError: Failed loading page https:\/\/www.jotform.com\/pdfview\/293133475084967287 (sometimes it will work just to ignore this error with --ignore-load-errors)\n[=================================> ] 55%\rError: Failed loading page https:\/\/www.jotform.com\/pdfview\/292922134051250015 (sometimes it will work just to ignore this error with --ignore-load-errors)\n[=====================================> ] 62%\rError: Failed loading page https:\/\/www.jotform.com\/pdfview\/292288640461789156 (sometimes it will work just to ignore this error with --ignore-load-errors)\n[==========================================> ] 70%\rError: Failed loading page https:\/\/www.jotform.com\/pdfview\/292283666111745300 (sometimes it will work just to ignore this error with --ignore-load-errors)\n[==============================================> ] 77%\rError: Failed loading page https:\/\/www.jotform.com\/pdfview\/292197872361547572 (sometimes it will work just to ignore this error with --ignore-load-errors)\n[===================================================> ] 85%\rError: Failed loading page https:\/\/www.jotform.com\/pdfview\/292056547223863760 (sometimes it will work just to ignore this error with --ignore-load-errors)\n[=======================================================> ] 92%\rError: Failed loading page https:\/\/www.jotform.com\/pdfview\/291275934062550956 (sometimes it will work just to ignore this error with --ignore-load-errors)\n[============================================================] 100%\rError: Failed loading page https:\/\/www.jotform.com\/pdfview\/289760188302244601 (sometimes it will work just to ignore this error with --ignore-load-errors)\n<\/pre>","success":false,"duration":"0.359"}

    How can I fix this?
    thank you,
    Molly C
  • Profile Image
    raul
    Answered on December 02, 2014 at 05:58 PM

    I was able to reproduce your issue, therefore I'm escalating this thread to our next support level.

    Please allow some time for them to evaluate it and once an update regarding this matter comes up, you'll be notified here.

    Let us know if you need further assistance.
    Thank you.

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    Daniel S. 
    Answered on December 03, 2014 at 03:55 PM

    Jotform Support - I am having the same issue on my end. I have bookmarked this thread - will keep watching for answers.

     

    Thank you.

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    amhomelife
    Answered on December 03, 2014 at 04:24 PM

    My colleague is having the same issue, Windows 8.1

    Will also watch for a response.

    Thanks

     

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    paulsimpson
    Answered on December 16, 2014 at 06:51 AM

    Hi,

    The PDF download issue has now been fixed so you should now be able to download your submissions correctly.

    Thank you for your patience.

    Paul