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    Total amount after applying coupon code do not appear correctly in Stripe

    Asked by bendproweb on December 02, 2014 at 05:40 PM

    I have a form set up using Stripe products that has a coupon code for $200 as long as the purchase is over $800.  When I test the form, the coupon code works, reduces the total and in the autoresponder it shows the total charged as $600.  However, in Stripe it actually charges the full $800.  Is there an issue with coupons when the form is in test mode vs being live? I don't wnat people to be overcharged.

    Here is the form: http://form.jotformpro.com/form/43356138383963  The order part is in test mode right now.


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    JotForm Support

    Answered by Welvin on December 02, 2014 at 06:29 PM


    I can't recall exactly, but the total amount that should appear in Stripe should be the grand total from the form. I am able to replicate this into the cloned version of your form and to a new form and that's a bit confusing.

    Let me forward this thread to our developers so they can further advise us of this matter. This could be a bug or something that needs to be explained.


    Thanks for reporting!

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    JotForm Support

    Answered by NeilVicente on December 04, 2014 at 11:16 AM

    Hello there,

    We have just released a fix for this bug. Kindly get back to us if you're still having issues.

    Best regards

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    Answered by bendproweb on December 04, 2014 at 11:20 AM

    Fantastic!  I just tried it and it works great.  Thanks so much.

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    JotForm Support

    Answered by EltonCris on December 04, 2014 at 12:07 PM


    Thank you for the confirmation. We are happy to hear with the result.