What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to know which payment submissions were actually processed in Paypal using JotForm

    Asked by unicornwritersconference on December 02, 2014 at 06:52 PM
    Also, why do I keep getting so many submissions (or at least that is what it says) but paypal is not paying me that much money so i need to know who's submission is actually processed. 
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    JotForm Support

    Answered by Charlie on December 02, 2014 at 07:32 PM


    This might be because the users who completed the form may not have completed the payment successfully, you can learn more about Incomplete Payments here, http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Please do take note that if you complete them on your end, that does not mean the payment will be processed, it will still be subjected to the user's approval or if he/she will continue completing it.

    To know which submissions has successfully had completed payment, you as the merchant should also receive notifications from Paypal that a payment has been done, aside from the notification from JotForm. You can then cross reference the emails of those payment in the "Submissions" page.


    I hope this helps. Let us know if you need more information regarding this.

    Thank you.