- CharlieAnswered on December 02, 2014 at 07:32 PM
This might be because the users who completed the form may not have completed the payment successfully, you can learn more about Incomplete Payments here, http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ.
Please do take note that if you complete them on your end, that does not mean the payment will be processed, it will still be subjected to the user's approval or if he/she will continue completing it.
To know which submissions has successfully had completed payment, you as the merchant should also receive notifications from Paypal that a payment has been done, aside from the notification from JotForm. You can then cross reference the emails of those payment in the "Submissions" page.
I hope this helps. Let us know if you need more information regarding this.