What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can i cancel my subscription if it still less than 30 days from the start date?

    Asked by cyriltutanes on December 02, 2014 at 10:52 PM

    Hi JotForm,


    I started my subscription this 12/3/14. My subscription is the Premium Plan with around $10 monthly fee. If ever I decide to cancel my premium subscription within the 30 days limit, will I be able to be refunded? Will the charge to my credit card be reverted? Thank you!


    John Cyril Tutanes

    Username: cyriltutanes

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    JotForm Support

    Answered by ashwin_d on December 03, 2014 at 08:07 AM

    Hello John,

    Yes your understanding is correct. We do have 30 days cancellation policy. If you cancel your subscription and demand a refund within 30 days of your payment, the subscription amount will be refunded to you credit card.

    Thank you!