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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    not receiving email notifications

    Asked by xxzzfile on September 27, 2011 at 09:13 PM

    I'm a long time client . I am losing patience.

  • Profile Image

    Answered by AtacanC on September 27, 2011 at 09:32 PM

    Hi xxzzfile, 

     

    I am sure that The JotForm Support Team will gladly solve your problem, if you would be so kind and share some informations like your form-id, etc. So they can figure out what the problem might be.

     

    Kindest Regards

  • Profile Image

    Answered by xxzzfile on September 27, 2011 at 09:41 PM






    You keep denying a problem on your end. This all worked fine for YEARS until you got hacked. Take responsibility because I am reaching my patience limit with you. The page is: http://www.fullcardreports.com/I23T0P/816gs6i2305OO7ijijill.htm








    Website Manager

    Horseplayer Since 1977

    Handicapping Connoisseur


    Over a Decade of Research Testing Winning Situations

    http://FullCardReports.com



    2003 - 2011 Full Card Reports - Daily Horse Racing Reports


    ----------------------------------------

    ----------------------------------------
  • Profile Image
    JotForm Support

    Answered by liyam on September 27, 2011 at 11:41 PM

    Hello xxzzfile,

    First of all, we apologize for your inconvenience.

    We are figuring out what's causing things like this to happen and instances especially in emails are one of the top complicated things to deal with.

    I have checked your email logs and this is one of the latest results we received:

    yang:
    Sep 27 19:28:29 yang sendmail[22699]: p8RNSSkP022699: to=mgr@fullcardreports.com,
    ctladdr=jotform (1004/1004), delay=00:00:01, xdelay=00:00:01, mailer=relay, pri=35075,
    relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0,
    stat=Sent (p8RNSSX4022700 Message accepted for delivery) Sep 27 19:28:29 yang sm-mta[22705]: p8RNSSX4022700: to=<mgr@fullcardreports.com>,
    ctladdr=<jotform@yang.jotform.com> (1004/1004), delay=00:00:01, xdelay=00:00:00,
    mailer=esmtp, pri=125261, relay=mail.fullcardreports.com. [64.251.203.150], dsn=2.0.0,
    stat=Sent (OK)

    monk:
    Sep 27 23:28:16
    monk sendmail[25539]: p8S3SGmM025539: to=mgr@fullcardreports.com,
    ctladdr=jotform (1002/1003), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=35027,
    relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0,
    stat
    =Sent (p8S3SGZp025540 Message accepted for delivery) Sep 27 23:28:16 monk sm-mta[25542]: p8S3SGZp025540: to=<mgr@fullcardreports.com>,
    ctladdr=<jotform@monk.jotform.com> (1002/1003), delay=00:00:00, xdelay=00:00:00,
    mailer=esmtp, pri=125213, relay=mail.fullcardreports.com. [64.251.203.150], dsn=2.0.0,
    stat=Sent (OK)

    Since it turned out that the email was sent out properly but you were not able to receive it, I would like to ask from you some details.

    1. This may be a stupid question but have you checked your spam folder?
    2. May we know if you are using email client applications such as MS Outlook, Eudora, etc.?
    3. If you are using an email client application, and the email is not in your spam box, Can you try logging in to your email account via browser and see if it's in the spam folder in the web mail?

    To explain the usual process of emails.  If you are using an email client, the only thing that the email client downloads are emails that land on the inbox.  If it lands to the junk mail folder, it will not get downloaded.

    If this happens, the solution that I could provide you is add noreply@jotform.com to your address book in your webmail and then observe what happens.  If there are other options that can tell that emails from jotform.com are not spam, please do so.

    If the email is also not in any folders on the webmail:

    If this happens, you will need to contact your service provider and ask them directly why you're not getting your emails from jotform.com.  They will probably ask from you some details, and if so, please do let us know.

    Again, we apologize for this inconvenience and rest assured, we're doing our best to give users the convenience that should be deserved.

    Sincerely,

    Liyam

  • Profile Image

    Answered by xxzzfile on October 02, 2011 at 07:55 AM

    You guys keep saying the same thing over and over about not getting email notifs. I'd be happy if your notices just made my spam folder but they do not. I've adjusted my spam score and whitelisted your domain and STILL not getting the email notifications ever since you guys got hit with the Dos. 

  • Profile Image
    JotForm Support

    Answered by idarktech on October 02, 2011 at 08:37 AM

     

    Hi xxzzfile,

     

    We apologize for your inconvenience. If you're still using the old IPs on your email server, please update it with these new IP addresses:

    174.34.57.214

    174.34.57.216

    174.34.57.218

    174.34.57.219

     

    Please let us know if you're still having issues with your email notifications after this update has been made.

     

    Regards,

    idarktech