What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Error in conditions causing issue with one jotform on page

    Asked by braavos on December 03, 2014 at 03:43 AM

    Hi, I have a jotform in my website, but everytime that clients fills it and hits a button (either to send or move forward with the form), the page goes way down to the footer. This doesn't happens with other forms, except Jotform only. 

    Is there anything I can do to solve this, or is it some bug on jotform? It was working all fine since 2 weeks ago, but now it seems that its constant and getting visitors very annoyed. 

    Cheers,
    TLS

    Page URL:
    http://www.braavos.com.br

    js embed js conflict
  • Profile Image

    Answered by Ben on December 03, 2014 at 09:39 AM

    Hi,

    I took a look at your website and I see that there are 2 jotforms embedded on the same page while both of them are using js embed method.

    Now while this works properly, it can be affected by the scripts on your website. Based on what you have mentioned I presume that at that time you had an update on some part of your website and that has caused a conflict with the jotforms.

    To fix this, I would suggest using iframe embed method instead. iFrame is basically a wall between your scripts on the page and your jotform, allowing you to run everything without any issues.

    I would suggest doing this for both jotforms and checking if everything is functioning at that time.

    Do let us know how it goes.

    Best Regards,
    Ben

  • Profile Image

    Answered by braavos on December 03, 2014 at 02:00 PM

    Hi, thanks for your reply. I have tried the iframe option, but the erros keeps going. 


  • Profile Image

    Answered by Ben on December 03, 2014 at 03:54 PM

    Hi,

    I see that you have changed on jotform to use the iframe embed option, but that the other one in the footer is still using js embed method. I would suggest updating that one as well.

    Since you have updated the one at the middle I was able to see that there are some issues with the conditions on the jotform and will raise this to our developers for inspection.

    They will take a look and will let you know through this thread as soon as there are any updates in regards to this issue.

    Best Regards,
    Ben

  • Profile Image

    Answered by braavos on December 04, 2014 at 01:19 PM

    Hi Ben, do you have any estimates of how much time will take? Because some partners are getting frustrated and I'd like to give them some answer. Thanks!

  • Profile Image

    Answered by Ben on December 04, 2014 at 01:36 PM

    Hi,

    I can tell you that the issue is marked as important and that there is already a developer assigned to it. What this means is that a solution for the issue is already being searched for.

    Now our developer already reported to have fixed some issue with conditions, but I see that you are again using js embed method for both jotforms (which did not show the error).

    If you are going to use js embed method please try using this code:

    <script type="text/javascript" src="http://form.jotformz.com/jsform/42453494848668?nojump=true>

    Once you add it, try to submit and see if it is working properly, but if not please restore the iframe embedded jotform instead, since it seems that the issue is caused by the conflict of code from your website with the code in the jotform.

    Best Regards,
    Ben

  • Profile Image

    Answered by braavos on December 04, 2014 at 02:45 PM

    I can't use the iframe, as it doesn't embed the whole form at the website.
     

  • Profile Image

    Answered by braavos on December 04, 2014 at 02:50 PM

    I left the last form in the home page as an iframe one, so the developer can have an idea of what's going on...

    The other form is located at: http://braavos.com.br/inscricoes-individuais/

    Thanks,
    TLS

  • Profile Image

    Answered by Ben on December 04, 2014 at 03:50 PM

    Hi,

    I took a look at this page: http://braavos.com.br/inscricoes-individuais/

    It is using js embed method: <script src="http://form.jotform.us/jsform/42366498976172" type="text/javascript">

    Please follow this guide to embed the jotform using iframe embed method.

    I have moved your response that the iframe is not completely shown to a new thread so that we can help you resolve it. You can find it here: http://www.jotform.com/answers/469583

    I would suggest changing all jotforms to iframe instead of js embed method since there are conflicts with the code on your website causing various random errors within jotforms. With iFrame this would not happen. On the thread just created we will help you to make them all properly shown on your website.

    Best Regards,
    Ben

  • Profile Image

    Answered by Ben on December 04, 2014 at 05:27 PM

    Hi,

    Looking at the website with the iframe embed method back, I believe I was able to see why it jumps to the bottom.

    It is actually jumping to the other jotform, most likely since it is not isolated from the rest of the site (using iframe embed)

    Now if you include the code that I had given to you on the other thread for the jotform at the right middle part of the page and include the next one for the one in your footer, I believe that the issue with jumps on next, previous and submit will stop to happen.

    <iframe id="42360606138147" frameborder="0" scrolling="no" style="width: 100%; border: medium none; height: 467px;" name="42360606138147" allowtransparency="true" src="//form.jotform.us/form/42360606138147" ></iframe>

    Do let us know how it goes once you add both codes to your website.

    Best Regards,
    Ben