Why aren't all leads flowing through to Salesforce.com?

  • Profile Image
    pfgilroy
    Asked on December 03, 2014 at 06:27 AM

    I have integrated a form to salesforce.com but not all form submissins are flowing through.

     

    The ones that are are not triggering the lead assignment rules.

     

    Have I missed any settings?

  • Profile Image
    KadeJM
    Answered on December 03, 2014 at 10:31 AM

    Okay so basically not all of your submissions were sent into salesforce then?

    I found your jotform on your account currently contains only 5 submissions.

    Can you please tell us which of those submissions didn't go into your salesforce account?

  • Profile Image
    pfgilroy
    Answered on December 03, 2014 at 11:07 AM

    The only two that went through were jack Robinson and Rick O'Shea. The other three have not appeared and I didn't get an error message.

     

    I can't see any common link to the ones that were successful or not.

     

    Thanks for your help

  • Profile Image
    EltonCris
    Answered on December 03, 2014 at 01:47 PM

    @pfgilroy

    I can't seem to find any problems with your configuration and my test went through just fine.

    I have cloned your form here and integrated it to my SF account and then run 5 consecutive tests. All went through.

    Here's the test I've made just now.

    I have cleared your form cache here, would you mind re-integrating your form to Salesforce and run a test again? This might somehow help. By the way, just FYI, if you have made changes on your form during that time, re-integration is also required.

    Hope this helps. Thanks!