notification emails stopped working

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    upwardacting
    Asked on December 03, 2014 at 11:34 AM

    on november 20th my email notifications stopped working. the one that says 15853590174@efaxsend.com

    i have tested the efax service manually and it works

     

  • Profile Image
    Kiran
    Answered on December 03, 2014 at 02:12 PM

    Yes. I see that emails are not being sent and getting failed since November 20th. This is happening with your efaxsend email address on various forms. 

    As I notice the emails are being sent using your email address following SMTP method. This seems to be an issue with either the originating email address or efaxsend blocking emails from your email address. We request you to check with the SMTP settings on your account and with efaxsend if is blocking emails from your email address.

    You can also check the email history log from your account by following the instructions provided in

    http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History 

    Hope this information helps. Let us know if you need further assistance. We will be glad to help.

    Thank you!