Paypal buttons disappear from runtime form

  • AugmentedReality
    Asked on December 3, 2014 at 11:36 AM

    Hi!

     

    I had several forms working well for a over a month.

    Today all of a sudden the paypal button is not visible in the run time form. Some users with IE report they are seeing it, but not on Crome and Safari.

    I use embed code to insert it into my Wix site: AugmentedReality.Org. Click "Join Us" and then select the membership + Report purchase option to see the form. It's missing the Paypal button although it's visible in the jotform editing environment.

    I made sure there is enough space in the frame to display the button.

    Thanks.

  • David JotForm Support
    Replied on December 3, 2014 at 2:22 PM

    Hi,

    I checked your page in several different browsers and the PayPal button loaded in all of them.  Here is a screenshot of Chrome, FireFox and Safari:

    Paypal buttons disappear from runtime form Image 1 Screenshot 30

    And IE11:

    Paypal buttons disappear from runtime form Image 2 Screenshot 41

    If you could let us know which version of Internet Explorer you are having trouble with, it would be greatly appreciated.  As soon as we can reproduce your issue, we can start working towards getting it fixed.

  • AugmentedReality
    Replied on December 3, 2014 at 9:10 PM

    Thanks!

    The problem happens only in one of our form pages (a form created after we upgraded to JotFormPro) and the submit button is only missing in the page with the embedded form.

    The button does show on the standalone form page:

    http://www.jotformpro.com/AugmentedReality/Membership_and_Report

    ...But not on the respective website page which embeds that form:

     

    http://www.augmentedreality.org/#!membership-and-report/c2181

    Thanks for your help!

  • AugmentedReality
    Replied on December 3, 2014 at 9:19 PM

    Thanks!

    The problem happens in one of our forms (a form created after we upgraded to JotFormPro), and the submit button is only missing in the page with the embedded form:

    The button does show on the standalone form page:

    http://www.jotformpro.com/AugmentedReality/Membership_and_Report

    ...But not on the respective website page which embeds that form:

    http://www.augmentedreality.org/#!membership-and-report/c2181

    Thanks for your help!

  • Welvin Support Team Lead
    Replied on December 4, 2014 at 12:03 AM

    We recommend using our iFrame embed method: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code when embedding form to a Wix website. Kindly try that and let us know if the issue persists.

    Thanks

  • AugmentedReality
    Replied on December 4, 2014 at 6:56 PM

    Thanks - that resolved the issue.

  • abajan Jotform Support
    Replied on December 4, 2014 at 7:46 PM

    On behalf of Welvin, you're welcome :)

    Do let us know if there's anything else with which you require our assistance.