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  • Profile Image

    Paypal buttons disappear from runtime form

    Asked by AugmentedReality on December 03, 2014 at 11:36 AM

    Hi!

     

    I had several forms working well for a over a month.

    Today all of a sudden the paypal button is not visible in the run time form. Some users with IE report they are seeing it, but not on Crome and Safari.

    I use embed code to insert it into my Wix site: AugmentedReality.Org. Click "Join Us" and then select the membership + Report purchase option to see the form. It's missing the Paypal button although it's visible in the jotform editing environment.

    I made sure there is enough space in the frame to display the button.

    Thanks.

    Page URL:
    http://augmentedreality.org

    paypal button JotForm purchase
  • Profile Image
    JotForm Support

    Answered by david on December 03, 2014 at 02:22 PM

    Hi,

    I checked your page in several different browsers and the PayPal button loaded in all of them.  Here is a screenshot of Chrome, FireFox and Safari:

    And IE11:

    If you could let us know which version of Internet Explorer you are having trouble with, it would be greatly appreciated.  As soon as we can reproduce your issue, we can start working towards getting it fixed.

  • Profile Image

    Answered by AugmentedReality on December 03, 2014 at 09:10 PM

    Thanks!

    The problem happens only in one of our form pages (a form created after we upgraded to JotFormPro) and the submit button is only missing in the page with the embedded form.

    The button does show on the standalone form page:

    http://www.jotformpro.com/AugmentedReality/Membership_and_Report

    ...But not on the respective website page which embeds that form:

     

    http://www.augmentedreality.org/#!membership-and-report/c2181

    Thanks for your help!

  • Profile Image

    Answered by AugmentedReality on December 03, 2014 at 09:19 PM

    Thanks!

    The problem happens in one of our forms (a form created after we upgraded to JotFormPro), and the submit button is only missing in the page with the embedded form:

    The button does show on the standalone form page:

    http://www.jotformpro.com/AugmentedReality/Membership_and_Report

    ...But not on the respective website page which embeds that form:

    http://www.augmentedreality.org/#!membership-and-report/c2181

    Thanks for your help!

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    JotForm Support

    Answered by Welvin on December 04, 2014 at 12:03 AM

    We recommend using our iFrame embed method: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code when embedding form to a Wix website. Kindly try that and let us know if the issue persists.

    Thanks

  • Profile Image

    Answered by AugmentedReality on December 04, 2014 at 06:56 PM

    Thanks - that resolved the issue.

  • Profile Image
    JotForm Support

    Answered by abajan on December 04, 2014 at 07:46 PM

    On behalf of Welvin, you're welcome :)

    Do let us know if there's anything else with which you require our assistance.