What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    When I try and click on one of my forms to edit it, it will not open. Why please?

    Asked by usssiimonlake on December 03, 2014 at 11:53 AM

    For some reason, when I am looking at the page that displays all of my forms, I am unable to actually select one.  Of course, the site allows me to select payment options and new templates, but I cannot get into my form to edit it.  please help!

    Page URL:
    http://www.pawspupcakes.com/#!order-page/c1k4p

    My Forms and open payment options site select
  • Profile Image
    JotForm Support

    Answered by david on December 03, 2014 at 02:34 PM

    Hi,

    I checked your account and forms to make sure that they were capable of being edited and I was able to do so without issue.  My recommendation would be to clear your web browsers cache and history.  After that, log back into your account and see if you are then able to edit your forms.  If possible also try a different browser to see if that works.

    If you are still unable to edit your forms, please let us know and we will be happy to have another look.

  • Profile Image

    Answered by usssiimonlake on December 03, 2014 at 03:26 PM

    So, then I must be doing it wrong, because I went to a different browser, still same thing.  I click on "myforms" and it takes me to the page where I have 3 forms, from there, I cannot effectively use the link. 

  • Profile Image
    JotForm Support

    Answered by david on December 03, 2014 at 04:35 PM

    When you are in the "My Forms" section are you able to interact with the page at all?  When I check your account I am able to select and edit form in any browser I try:

    I went ahead and manually cleared your forms cache's to see if that may have been causing a problem.  As far as I can tell, everything is working fine on our end.