When I try and click on one of my forms to edit it, it will not open. Why please?

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    usssiimonlake
    Asked on December 03, 2014 at 11:53 AM

    For some reason, when I am looking at the page that displays all of my forms, I am unable to actually select one.  Of course, the site allows me to select payment options and new templates, but I cannot get into my form to edit it.  please help!

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    david
    Answered on December 03, 2014 at 02:34 PM

    Hi,

    I checked your account and forms to make sure that they were capable of being edited and I was able to do so without issue.  My recommendation would be to clear your web browsers cache and history.  After that, log back into your account and see if you are then able to edit your forms.  If possible also try a different browser to see if that works.

    If you are still unable to edit your forms, please let us know and we will be happy to have another look.

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    usssiimonlake
    Answered on December 03, 2014 at 03:26 PM

    So, then I must be doing it wrong, because I went to a different browser, still same thing.  I click on "myforms" and it takes me to the page where I have 3 forms, from there, I cannot effectively use the link. 

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    david
    Answered on December 03, 2014 at 04:35 PM

    When you are in the "My Forms" section are you able to interact with the page at all?  When I check your account I am able to select and edit form in any browser I try:

    I went ahead and manually cleared your forms cache's to see if that may have been causing a problem.  As far as I can tell, everything is working fine on our end.