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brellinAsked on December 3, 2014 at 12:29 PM
Hi, I don't receive email when someone fill the form on the website.
Email alerts are active.
Please, can you help me?
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Kiran Support Team LeadReplied on December 3, 2014 at 3:38 PM
I've submitted your JotForm to test the email alerts and I see that the emails are sent successfully.
You can also check the email history log from your account now by following the instructions provided in the guide below :
http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History
Please check if the email are landing in spam/junk folders and no filters are applied for these emails. Also, please go through the following guide that helps you in troubleshooting email delivery issues .
http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
Please get back to us if the issue still persists. We will be happy to look into this issue further.
Thanks!!