What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I don't receive email alerts of subscriptions

    Asked by brellin on December 03, 2014 at 12:29 PM

    Hi, I don't receive email when someone fill the form on the website.

    Email alerts are active.

    Please, can you help me?

    Page URL:

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    JotForm Support

    Answered by Kiran on December 03, 2014 at 03:38 PM

    I've submitted your JotForm to test the email alerts and I see that the emails are sent successfully.

    You can also check the email history log from your account now by following the instructions provided in the guide below : 


    Please check if the email are landing in spam/junk folders and no filters are applied for these emails. Also, please go through the following guide that helps you in troubleshooting email delivery issues .


    Please get back to us if the issue still persists. We will be happy to look into this issue further.