What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    email submission

    Asked by verl4president on September 28, 2011 at 12:22 AM

    I have setup my forms to be emailed to me when someone submits their information but my forms will not send the email. even test emails do not make it to my email.

    Page URL:
    http://verl2012.com/Volunteer.html

  • Profile Image
    JotForm Support

    Answered by mliz on September 28, 2011 at 04:03 AM

    Hi there,

    I tested the forms you have included in the website and check the mail logs to see if an email was sent out. Basing on the result of the logs the email was sent out:

    Sep 27 14:47:16
    monk sm-mta[32409]: p8RIlE9i032407: to=<campmgr@verl2012.com>, delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=123588, relay=inbound.homesteadmail.com. [209.157.71.80], dsn=2.0.0, stat=Sent (ok: Message 29427217 accepted)

    Can you please check the spam or bulk folders as it might have been caught by the Spam Filters. It would also help if you add jotform.com to your email's whitelist. You can also use the logs above and provide it to your provider to find out what happened to the message.

    Let us know if you have clarifications.

  • Profile Image

    Answered by verl4president on October 11, 2011 at 01:51 PM

    It seems to be working now. Thank you